Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide genuinely cares about my dogs
The communication with Nationwide via timely emails is greatly appreciated!
Insurer: Nationwide
By: Michael
i am pleased with EMBRACE.
I am happy with EMBRACE, they contact me via e-email to keep me posted on the process of the claim.
Insurer: Embrace
By: Rocio
Superb service
I cannot say enough about the quality of service Nationwide has provided while my pet has been ill over the last year. Claims are completed promptly and reliably, and the 24hr vetline has been of tremendous value to me.
Insurer: Nationwide
By: Roxanne
Great coverage at a great price but slow claim repayment
I love the coverage and it is at a wonderful price but even after sending in all medical records it still took around 3 months to get a determination and claim reimbursement. I know since it was my first claim it can take longer to review and process everything however, more communication on the status of the claim would have been appreciated.
Insurer: Nationwide
By: Sierra
Should have covered ear testing
We are about to go into our third year with Nationwide and you have never paid for one ear claim. With my renewal docs for 2018 I received an addendum that ear infections would be covered if Charlie went one year without an ear infection (which he did). He was seen on 10/13/18 and had an ear check and cytology which came back Negative for an infection yet you denied the claim.
Insurer: Nationwide
By: Amy
Always get excellent service and support
My experience with Nationwide pet insurance has always been outstanding. The people I speak to genuinely care about my pets and are always helpful and supportive, and pay claims in a timely manner. I highly recommend Nationwide to anybody with a cat or a dog.
Insurer: Nationwide
By: Beverly
LOVE Nationwide
We recently got a Rottweiler puppy and of course he needed up to date shots and well pet visit. Nationwide stood by the underwriting and covered the entire visit. A few weeks later he had to return for his last set of shots. We submitted the claim, are waiting to here back. If our 2nd experience is anything like our firs, we remain very satisfied. The only issue I had was initially I did not attach an "invoice". I was notified by Nationwide regarding my missing documentation. I then faxed my invoice, and received an email stating they had received it. A couple of weeks later, I received a letter in the mail, stating my claim was denied because I failed to include the invoice. I called immediately and the rep told me they had indeed received my invoice, and she did not know why I was sent a letter saying they had not. In a couple of weeks, it was rectified and I received my check in the mail.
Insurer: Nationwide
By: Celestine
Happy to have pet insurance
Overall this pet insurance is a good value if you take advantage of the wellness benefits. Claims are processed in a reasonable amount of time and customer service has been prompt on the phone when I have used it. The only issue I have had was an email I sent with a request about coverage was ignored and never addressed. I purchased a year's worth of flea/tick medicine because my dog ran out. The purchase date fell into the previous year and I had already used the benefit for that policy period so I requested to use the benefit for the current policy period since that is when the dog will primarily be using the medicine. No answer to my question. Basically request denied.
Insurer: Nationwide
By: Megan
Everything is great so far with the coverage
Hi, the service is really easy to use and everything has been great. Thank you
Insurer: Nationwide
By: Sharon