Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Smartest move we ever made...
For some reason...I can't tell you why...we decided to get Pet Insurance when we adopted this dog...Yuki. She has been with us for about 7 year now, and she has had more medical problems than any dog we've ever had. We have been so thankful that our Pet Insurance has been wonderful at every step of the way. Not once have they balked at a claim, and we have been very happy with the coverage. The only reason I wouldn't give a 10 is that our last 2 or 3 claims have taken a really long time to clear--about 4 weeks. A few years ago, our claims cleared quickly, but now it seems to take a month...that's too bad. Otherwise, I'm happy with this insurance, and every dog I have from now on will be insured.
Insurer: Nationwide
By: Michael
Thank god I had insurance.
Trupanion was kind and efficient in processing my claim at a time when there was confusion about what was her diagnosis. Having insurance allowed me to make the right decisions for her best care.
Insurer: Trupanion
By: Linda
Claims made simple and convenient
Nationwide has made the claim process simple and they are paid promptly! I love knowing there is backup care for my dog.
Insurer: Nationwide
By: Carolyn
This insurance is terrible and I cancelled it
they Created duplicate policies and when they realized their mistake they cancelled and started a new one. Now claiming that she had pre-existing conditions.
Insurer: Nationwide
By:
Takes good care of my fur family
Nationwide takes good care of my fur family. Easy to send claims online and I do like that you can get reimbursement straight to your account now.
Insurer: Nationwide
By: Michelle
Quick and easy
The claims process was very quick and easy. We received our reimbursement with 2-3 weeks. So far, the service has been as promised.
Insurer: Nationwide
By: Sung
I’m happy with the prompt process of my claim!
Great service!
Insurer: Nationwide
By: Terri
So happy to have pet insurance!
I'm offered Nationwide's pet insurance through my work and I am SO GLAD that I signed my dog, Bowie, up. Within the first 3 months of having Bowie, he's had two surprise visits to the emergency vet: One for a tooth removal and another for a stomach x-ray. It's been a whirlwind, but it's been incredibly helpful to not only have insurance, but Nationwide insurance. Their customer service is excellent, and they make it very easy to check in on pending claims. I do wish that claims could be filed a bit faster. It's taken a month for each of my claims to go through, which can be a bit overwhelming. Still, though, I've had no problems so far. Love it!
Insurer: Nationwide
By: Amanda
Thank goodness for Nationwide Pet!
I have been a policy holder for 3 years now-and have been pleased at every turn. It's a relief to know that my babies are covered and won't put us in the poor house if they get sick or injured. I have had only positive expierences with all Nationwide customer service agents.
Insurer: Nationwide
By: JULIE