Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Awesome pet Insurance
The claims process is so simple and this insurance is a God send!
Insurer: Nationwide
By: Candi
Love your service, but I miss being able to pay the premium via my pay check in place of having to pay it all at once.
Great service, I miss being able to pay via payroll in place of one lump sum.
Insurer: Nationwide
By: Deborah
Insurance comes in handy
We found Watson, at just 5wks old, outside. We have two other cats but for now he is the only one with insurance. Mostly because he's accident prone. I think it definitely comes in handy. They cover a huge amount of the cost (90%) and processing the paper work isn't too difficult. It does takes some time. Keep in mind, the older they get, the higher your premium. One of the reason we don't have all our cats on it. And I think the other downside is that they reimburse the cost. Meaning, you have to pay out of pocket at the vet and then they fax over the info and you get a 90% (depending on your plan) refund within 30days (sometimes shorter). This means you better have a few thousand dollars in the bank for a rainy day. I know most people have savings but if you're like me and my husband (and most people who don't have good paying jobs), you have to come up with that money. I think the best way to go about it is keep some savings for emergency purposes for your pets or even just keep a credit card especially for vet visits. Things happen and it's a good idea to be prepared. I do wish it would go through faster at least. It would make the $500 blow a little easier. Not all vets are willing to take payments on big costs, unfortunately. Other than those two things, I think they're pretty great. And Nationwide also seems to have the best benefits. Totally worth getting for your younger pets.
Insurer: Nationwide
By: Esther
The happiest voice in the house follows me constantly!!
I am so pleased we are all insured with Nationwide (Sabi Sabi and his two siblings)! You have made it so easy to file claims and get reimbursed electronically. THANKS
Insurer: Nationwide
By: Margie
Super easy and fair
Easy to use and quick to get payment, my dog had emergancy surgery and couldn’t of been happier with the speed and ease at which I could make a claim. Once you make your first claim you can create and send a claim in less than 30 seconds. Always fast with payment and fair when making a claim. Easy to contact on the phone and helpful. Was shocked at how fair the insurance was have zero complaints. Would highly recommend.
Insurer: Nationwide
By: Chris
Convenient claim submissions
Love that claims can be submitted via the Vitusvet app now. Reimbursement is much easier as well with Chase direct deposit.
Insurer: Nationwide
By: Lisa
Irreplacable
Having a dog with many issues, requiring all types of intervention, I couldn't have given her the care she needed to stay healthy without the assistance of Trupanion.
Insurer: Trupanion Canada
By: Edna
Always a great experience
I have always had a great experience anytime I needed to speak to someone or this time first filing a claim
Insurer: Pets Best
By: Jodi