Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great customer service
Recently our 12 year old lab had a serious medical issue that required a trip to the emergency vet clinic. We filed a claim which was approved and quickly processed. The claim form is very easy to complete and only required the vet to fill in a few items, thus saving them time. We were very pleased with the entire process and would highly recommend Embrace to other pet owners. Having the insurance gives us peace of mind and really helps cushion the cost of an unexpected and costly emergency.
Insurer: Embrace
By: Tom
Trupanion is a fantastic pet insurance company
I have Trupanion pet insurance on my three dogs. One was an American bulldog named Hopie Too, The other two are Faith and Charity and they are Olde English Bulldogges. When Hopie Too died of lung cancer in April 2018 at the age of seven , Trupanion was there every step of the way. Even though I am a veterinarian, I knew my own dog needed more care from a specialty center than what I could provide. The medical bills got very high but Trupanion paid 90% of her bill. My two other dogs also have issues . My one dog Faith was diagnosed with bilateral hip dysplasia in October 2014 when she was eight months old and Trupanion has been paying for her biweekly Adequan injections for the last four years. My other dog Charity has allergies and they have been paying for her Apoqel medication for the last year along with her other two surgeries in the last year. The claim form submission was very easy and reimbursement was very quickly. I highly recommend Trupanion as a veterinarian and also as a pet owner. Lisa A Mazzochi DVM
Insurer: Trupanion
By: Lisa
Invaluable peace of mind
By far the best decision we made since becoming pet parents, Nationwide Insurance has met and exceeded all our expectations. They don't just cover healthcare costs, but they actually go the extra mile to check up on the welfare of the doggy patient. It's so reassuring to know that whatever happens, Ranger will be taken care of.
Insurer: Nationwide
By: Linda
Excellent pet insurance
I always receive excellent service from Nationwide. I am very pleased.
Insurer: Nationwide
By: Gwen
Update claims process and turn-around time
Your service is quite helpful, however multiple products are on the market and competing on price and features for account service. Online secure claims submission, e-signature, claims tracking, and document uploads are all common tools of your competition. I would say I'm satisfied with your insurance, however the process of accessing it is not competitive with your peers. Printing, hand signing, scanning and emailing documents and attachments is a poor process for 2018. As is waiting multiple weeks without status tracking etc. I imagine many of your claims are routine, however major reimbursements take what seems the same path as minor ones. If I'm waiting for $60 or $1000 reimbursement I'm still in the dark for weeks, while I've fronted you the money at no interest, for families where this is a financial hardship... Your service needs to modernize and prioritize in a way that is transparent to your clients.
Insurer: Nationwide
By: Ryan
Prompt, pleasent service.
Great service. Very pleased.
Insurer: Nationwide
By: Glenda
Such a HUGE help!
NW Pet insurance has been such a huge help with my puppy’s vet visits for shots and check-ups!
Insurer: Nationwide
By: Ashley
Excellent and timely service
Our Border Doodle Jinny developed an immune mediated lung condition requiring multiple tests and procedures. Fortunately she is now improving and we are most grateful for the specialized veterinary care. We had purchased the full coverage policy when she was a puppy and the ability to focus on the needed care and procedures rather than on the bills has been a blessing. Nationwide has been both fair and prompt on claims processing.
Insurer: Nationwide
By: Stephen
Great customer service
Great service. Fast payments. Afforadable
Insurer: Nationwide
By: Peggy
Easy, clear and fast!
I'm really happy with Nationwide. This is our first time using pet insurance, and the app makes it so easy and fast to submit claims, and we have already received a few reimbursements. So far, so good!
Insurer: Nationwide
By: Jennifer