Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best Pet insurance!
We have has ASPCA pet insurance for a couple of years now. They have been amazing with every claim we have had to make and we have made quite a few. I love that they show concern for our animals and understand that they are our family too. They have called to check on how how pups are doing after a claim. They even followed up with multiple phone calls and cards after we had to send one of ours to the rainbow bridge. The claim process is very easy and fast with an excellent rate of reimbursement. I would highly recommend adding your pets to a policy today!
Insurer: ASPCA
By: Ashley
no-bull dog insurance
I have been exceedingly pleased with ASPCA pet insurance. After a big vet bill a couple years ago we got insurance for our dogs. Unfortunately, one of them needed it a short while ago when he tried to swallow a tennis ball. Dogs. ASPCA pet insurance was fast and easy in terms of filing a claim. I would absolutely recommend them to a friend.
Insurer: ASPCA
By: Don
ASPCA helped us during our toughest times. Claim processing was stress free and fast
ASPCA helped us during our toughest times. Claim processing was stress free and fast. I thought they were going to try to find loop holes and not pay several claims for our dog Charlie who got very sick out of nowhere and eventually past away after three months of suffering. But I was wrong. They were very helpful and responsive and helped us so much not just with the financial side but with follow up calls and attention. I highly recommend.
Insurer: ASPCA
By: Marvin
Most caring And helpful!
I cannot say enough positive things about ASPCA Pet insurance. My dog Jack was diagnosed with needing CCL surgery and I was a panic. The reps at ASPCA, especially Morgan and Megan, were supportive, caring and beyond helpful! They assisted me in putting the claims through, explaining the surgeries and helping me get the documents needed from my vet. I was never happier! Jack might need a second surgery on his other leg and I am no longer panicked because I know how wonderful ASPCA is!
Insurer: ASPCA
By: Christina
Extremely beneficial with a new puppy.
I am so happy we went with ASPCA pet insurance when our boxerdoodle was a pup. I'm so thankful for the help they have given us so far and am confident we will continue to receive excellent service for the lives of my pets, present and future!
Insurer: ASPCA
By: Melanie
Very satisfied.
I had a lovely conversation with your representative, Shelly, today. I discussed my satisfaction with making the choice to purchase your insurance for my pet.
Insurer: ASPCA
By: Margaret
Taking Care of Blaze my silly Weim
My claims were process in a timely manner and when I had question the customer service line was quick and helpful.
Insurer: Nationwide
By: Stefanie
With nationwide I was able to give my dog the best care possible!
I was able to talk to the emergency vet and she was very helpful,,I was able to give my dog the best care possible and didn't have to worry about the cost,,,nationwide really saves the day!!
Insurer: Nationwide
By: Daniel
Quick response and great customer service!!!
Milo was sick in the middle of the night and we called the vet on call. The vet was very supportive and thorough. Also received call backs and emails from you which was appreciated!!! Thanks for your support. Received a check very fast!! Thanks!!
Insurer: Nationwide
By: cheryl
I think PetsBest is truly the BEST
We have had PetsBest for our kitty, Princess Fiona, for over ten years now and during this time we have had many, many claims and some were extremely expensive. I think PB has probably lost money on us over the years, yet they they have never dropped us or argued about covering a claim that was due to us. In addition every time I have called and spoken with their service representatives I end the call feeling that the rep I spoke to was more concerned about my satisfaction with them than their bottom line. I know this all sounds too good to be true, but it IS true. In my opinion, Pets Best is truly the BEST pet insurance on the market today.
Insurer: Pets Best
By: Ann