Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy no gimics
Except for my $100 deductible, my claims are paid relatively quick and without a hassle. I love that there is a vet on call to discuss issues. Claims could be process a bit quicker is my only criticism.
Insurer: Nationwide
By: Loretta
Love The company
I love the company and what they stand for. One time Benji (my Shitzu/Poodle mix) got out on a Sunday when I didn’t realize it. I had just seen him minutes earlier. Trupanion called - it was so unusual to see Thor name on my caller ID. It was their service center calling because Benji got out and my neighbor got their number from his Trupanion collar tag. They said “You neighbor has Benji”. I was like “what no he’s with me- “ they said no, your neighbor called our hotline and has him. Sure enough I went outside and my neighbor had him. The whole thing took less than 5 mins. I love the peace of mind it gives me and was shocked that the service is there on Sunday and they really seemed to care.
Insurer: Trupanion
By: Sean
your response is always first rate and professional.
Nationwide has always been prompt and helpful. I have recommended them to others, and always will.
Insurer: Nationwide
By: charles
Great Insurance coverage, very compassionate service
We always have a wonderful experience with Trupanion overall. The insurance coverage is exceptional, and the team is always very compassionate and caring.
Insurer: Trupanion
By: Charles
Excellent response
PetPartners response when we filed a claim was extraordinary. The speed and amount in which they paid the claim was phenomenal. Highly recommend PetPartners for your dog or cat!
Insurer: PetPartners
By: Chris
Trupanion handled all my concerns quickly
Every time I called Trupanion handled all my concerns quickly
Insurer: Trupanion
By: David
Easy to use
Easy to use, good customer service, prompt returns on why things are accepted or not accepted. Would definitely recommend Trupanion folks.
Insurer: Trupanion
By: Scott
Good claims experience
Good claims experience- premiums are pricey- vet office does not help much
Insurer: Trupanion
By: Mary