Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nicole was unable to resolve the issue as it an issuer that requires management to review.
Nicole was unable to resolve the issue as it an issuer that requires management to review. I have had nothing but positive experiences with Trupanion, hopefully this track record will continue.
Insurer: Trupanion Canada
By: Darlene
Awesome service,
Awesome service, very simple and easy!
Insurer: Trupanion Canada
By: Blake
Trupanion was there to offer support and help guide me though the claims process!
When my dog was sick, Kelcie from Trupanion was there to offer her support and help guide me though the claims process!
Insurer: Trupanion Canada
By: Siri
I have been so happy with Trupanion from quote to claim.
I have been so happy with Trupanion; from quote to claim. I never expected to use the insurance so soon after getting my puppy. Unfortunately, she's had some minor issues which have been costly. Trupanion has been a lifesaver. Everyone I have spoken with has been extremely friendly, empathetic and knowledgeable. When I called and reached Kelcie, her first question was "how is your dog doing?" That question speaks volumes about Trupanion's customer service.
Insurer: Trupanion Canada
By: Melissa
Very friendly and quick service.
Very friendly and quick service.
Insurer: Trupanion Canada
By: Debbie
You guys are the best.
You guys are the best. This particular call was only to ensure my bill was paid - but when my dog has a real health issue, you're always there, and your employees always express sincere concern. Thank you!
Insurer: Trupanion Canada
By: William
Amber was very helpful
Amber was very helpful also noting how long it was taking to process my claim that I filed.
Insurer: Trupanion Canada
By: Debra
You have amazing employees!
You have amazing employees!
Insurer: Trupanion Canada
By: Sharon
I have very high regards for Trupanion.
I have very high regards for Trupanion. And your staff is excellent.
Insurer: Trupanion Canada
By: Amy
Carlos was most helpful and at the same time very professional
Carlos was most helpful & at the same time very professional
Insurer: Trupanion Canada
By: Carol