Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide Pet Insurance is quick and efficient. The claims form is easy to fill out, too. Highly recommended.
Nationwide Pet Insurance is quick and efficient. The claims form is easy to fill out, too. Highly recommended.
Insurer: Nationwide
By: Carla
Great company to work with.
Nation wide is a great company to work with and always are prompt with responses to questions.
Insurer: Nationwide
By: Elizabeth
We are grateful to have Nationwide Pet Insurance!
We bought our Nationwide Pet Insurance policy for Stanley before we even picked him up as a puppy. The Nationwide representative talked to us about the best policy helping with the decision making process. We could not be happier with their responsiveness and coverage. There is a great comfort knowing we have Nationwide Pet Insurance, this was a great decision as Stanley is absolutely a member of our family and there isn't anything we wouldn't do for him.
Insurer: Nationwide
By: Jennifer
Quality, Consistent, and Fair
We have been members for many years! I highly recommend Nationwide. Straightforward in all transactions.
Insurer: Nationwide
By: Lynne
Overall good experience
Overall good experience. Would like updates when a claim is submitted & during the claim review processor. Would also like to be able to pull up past claims on the app.
Insurer: Nationwide
By: Katherine
Happy with my choice in pet insurance!
I am a new puppy mom and this is my first experience with pet insurance and so far so good. Submitting a claim was very easy and the automated reimbursement option made it easy to get the funds deposited into my account. Very happy I chose Nationwide so far.
Insurer: Nationwide
By: Jennifer
Quick Response for Claim
Quick reply to our recent claim for vet services to Milou. The explanation of benefits was also clear, explaining how much is covered and why.
Insurer: Nationwide
By: Juan
Great & easy service!
The process was streamlined and easy to follow and Nationwide's response was swift.
Insurer: Nationwide
By: Poopak
So slow to pay claims
Nationwide promises claim payment within 30 days of claim submission. I am currently waiting on 2 claims over 30 days old. One is expected to take nearly 90 days! Customer service is rude and not helpful.
Insurer: Nationwide
By: Brittany
Nationwide is the best!
I took insurance out on my kitten with the thought that “if” something should happen, never expecting it would..but Rocky got hurt and it cost me a lot, but Nationwide was there and covered most of the expenses..I’m so grateful that Rocky is a healthy happy crazy kitten again, and I’m grateful to Nationwide for offering me a policy that I could afford and for standing behind that policy! I can’t say enough about your staff and your company! I tell everyone about Nationwide!
Insurer: Nationwide
By: Barbara