Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Taking care of Sassi!
We are so very pleased with Nationwide Pet Insurance. We debated for a couple of years before we actually bought it, thinking that it would be as horrible if not worse than insurance for ourselves. Actually it is easier, quicker & less time consuming in filing claims for Sassi than dealing with our insurance. There is no run around & claims are processed quickly with a 90% reimbursement every time! Thank you so much in caring for our fur babies, Sassi & Pippa!
Insurer: Nationwide
By: Teresa
Best peace of mind!
I have always had positive experiences with Trupanion. Every claim I've filed has been processed quickly with a complete breakdown of the coverage and reimbursement. The only downside is the cost of the premiums, but it seems to be "you get what you pay for" in this case. I briefly considered switching insurance companies due to the cost, but Trupanion won my business through their personal touch. I didn't feel like another nameless customer, and I felt like they provided me with great information to make the right choice for my dogs. I know I've paid more in premiums than I've gotten reimbursed through claims, but the peace of mind I have is priceless. I know I can always make the right medical choices for my dogs because Trupanion has got our back!
Insurer: Trupanion
By: Stephanie
You can’t get a better insurance company
Lucy has had cancer 3 different times. Two needed surgery, the other needed long term chemo. Her policy covered her surgery and treatments. The claim process was easy and the staff at Embrace are very helpful. Lucy recommends Embrace big times. They help save her life 3 times
Insurer: Embrace
By: Steve
Always had wonderful customer service
Always had wonderful customer service when I have needed to call in.
Insurer: Trupanion
By: Kristen
The Trupanion representative Lili was patient
The Trupanion representative, Lili, was patient and listened to my babbling and was able to make sense of it all and gave me instructions on how to complete my claim. Thank You, Lili.
Insurer: Trupanion
By: Christina
Customer Service was extremely helpful
Customer Service was extremely helpful, knowledgeable and personable
Insurer: Trupanion
By: Lawryn
Pleased with the entire process
Second claim filed for another foreign object in my dog so another surgery. I filed my claim online, immediate response that it had been received. Within 4 days I got an email with explanation of benefits and 3 days later a check. Could not have been easier and was very pleased with the entire process.
Insurer: Pets Best
By: Judy
Noreen was excellent.
Noreen was excellent. Very personable and knowledgeable. Thank you Trupanion.
Insurer: Trupanion
By: Heidi
Very helpful.
Very helpful. She comprehended question quickly and gave a easily understandable answer.
Insurer: Trupanion Canada
By: Karen
I think Trupanion's service is excellent.
I think Trupanion's service is excellent. Trupanion's premiums are well above other services that I shopped. I have been with Trupanion so long and I Whisky s age I am unable to switch now so it is what it is. Also, Trupanion wouldenied a large claim due to a bilateral condition regarding ACL tears which I was unaware of when I took the insurance and did not understand. I really thought that at least part of that claim should have been covered. Some of this is on me and I understand that. Good company, great service, but some negatives.
Insurer: Trupanion
By: James