Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Not only just Ashley but everyone at trupanion no matter when or how I called them they're always polite nice and helpful.
Not only just Ashley, but everyone at trupanion, no matter when or how I called them, they're always polite, nice, and helpful. You can really tell that they love pets in the way they help you.
Insurer: Trupanion
By: Jung
So easy to work with.
So easy to work with. Claim was processed very quickly. I was pessimistic to start and figured there would be some loophole that this claim would not be accepted but was very pleasantly surprised not only that it was covered but in the expedient way it was managed. VERY easy and I am already recommending Trupanion more to my clients.
Insurer: Trupanion
By: Sara
We had a conversation about his chihuahua and how old he was 22 years old.
We had a conversation about his chihuahua and how old he was 22 years old. He was great to talk to.
Insurer: Trupanion Canada
By: Patricia
Customer service is top notch!
Customer service is top notch!
Insurer: Trupanion
By: Janna
We love Trupanion!
We love Trupanion! Your Response Time and Customer Service are excellent! We have already recommended you and will continue to do so. Many thanks!!!
Insurer: Trupanion Canada
By: Linda
Claim reimbursement can be confusing but Latonya worked me through it.
Claim reimbursement can be confusing but Latonya worked me through it.
Insurer: Trupanion Canada
By: Mike
Great to talk
We had a conversation about his chihuahua and how old he was 22 years old. He was great to talk to.
Insurer: Trupanion Canada
By: Patricia
Not only just Ashley but everyone at trupanion no matter when or how I called them they're always polite nice and helpful.
Not only just Ashley, but everyone at trupanion, no matter when or how I called them, they're always polite, nice, and helpful. You can really tell that they love pets in the way they help you.
Insurer: Trupanion Canada
By: Jung
Trupanion has been great to deal with.
Trupanion has been great to deal with. I recommend to other pet owners to purchase Trupanion pet insurance to get the best care for their pets. In one recent discussion with several pet owners about their pet insurance, I know at least one who converted to Trupanion pet insurance as she did it in my presence. Gteat job Trupanion!
Insurer: Trupanion Canada
By: Pam
processed the claim while we were in the office and got an answer within 5 minutes.
Because my Vet’s office staff helped and processed the claim while we were in the office and got an answer within 5 minutes. The help and trust of the relationship between my Vet and Trupanion makes the process worry free!
Insurer: Trupanion
By: Rebecca