Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet Insurance is Amazing!
I love Nationwide pet insurance! We signed up for this program as soon as we got our puppy Shadow and it has been an amazing experience. There's no better feeling than getting 90% of what you paid back after a hefty vet bill. We have had no issues with claims or communication with Nationwide and it has definitely made our experience as puppy-parents SO much easier! Customer for life!
Insurer: Nationwide
By: Melinda
Will never own another dog without insuring through Nationwide!
My French Bulldog is the first dog that I've ever owned myself. Sure my family has owned dogs in the past, but they were never insured. Since I was making a large investment in the breed of dog itself, I definitely wanted to make sure I had insurance coverage on him from the day I picked him up from the breeder (because you never know what can happen)! Well, my sweet puppy has been through quite a tough road the first year of his little life and I would not have been able to afford his care if it had not been for the insurance with Nationwide. My french bulldog will always have coverage, and I will insurance all of my future dogs too. I cannot thank nationwide enough for their coverage, the responsiveness, and high quality services.
Insurer: Nationwide
By: Benton
Embrace was there for my pet 100%
My 3 y.o ESS was unfortunate to tear his left ACL and required TPLO surgery. Embrace has a customer service that can't be matched by others. Fast claim service, follow up, and sincere. If I did not have Embrace pet insurance, I would be sunk. Thank you Embrace!
Insurer: Embrace
By: Stephen
Embrace pet insurance gives me peace of mind that no matter what, my pup will be taken care of!
I have had nothing but excellent service with Embrace. Getting reimbursement for medical expenses has been super easy and when I've had a problem or question about something I just call them and I always get great service. I would highly recommend Embrace Pet Insurance. It's peace of mind.
Insurer: Embrace
By: Lorna
This was the best decision that I made getting Nationwide Pet Insurance for my dogs!!
This insurance is Great and Very Responsive!! I would highly recommend Nationwide to any pet owner that is looking for pet insurance.
Insurer: Nationwide
By: Ann
The best customer service!
Any time I call or send in a claim, they are always detailed and helpful with whatever questions I have.
Insurer: Embrace
By: Kara
Thankful for Embrace
I have 3 dogs but Petey is my oldest Mini Schnauzer at 12 years. This year I have really had to use the insurance as Petey has suffered from back issues. Having Embrace has allowed me to be able to say yes to a CT scan to try and determine the problem, they covered a wheelchair for his use when need be and now are covering acupuncture treatments which are allowing him to keep some quality of life and be able to get around. Their reimbursement time has gotten shorter and I'm amazed at how quick it is sometimes. I'm thankful I have insurance on my boys and for me Embrace is the best.
Insurer: Embrace
By: Janice
Pets Best was the best decision I ever made on behalf of my pet.
When I adopted my dog 3 years ago, I knew I wanted pet insurance. My friends and family were always paying high vet bills for common pet problems so insurance was a no brainer for me. I reasearched a number of companies and decided Pets Best offered the best value comprehensive coverage. I've never regretted my decision to be a PB customer. The customer service is amazing, the coverage has saved me so much over the years, and there's no price you can put on the peace of mind, knowing you can afford unexpected vet visits for your furbaby. I'd love to provide a specific testimonial but after Pets Best has been there for my dog for demodectic mange, a few unfortunate accidents like being electrocuted by stray current from a street light, and numerous allergy issues (they paid for an allergy test and shots!), I couldn't imagine a life without them in my corner. They are quick to pay, completely emphatic, and easy to work with. They are truly the best.
Insurer: Pets Best
By: Ally
Everything went so smooth.
So glad a friend told me about her dog insurance. They were so fast with a reply to my claim. I recieved emails right away.
Insurer: Nationwide
By: Becky