Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Ease of communication with the company
I have had a very good response and communication with Nationwide. Their electronic claims processing is very easy.
Insurer: Nationwide
By: Ron
Terrible insurance-- do not use them!!
Pets Best made a very stressful time with a sick and dying cat 10 times worse. I will never use them again. I had to follow up on claims (of over $7,000 all said and done) a total of SIX different times. What I was told on the phone and what they showed on their online system/app were frequently two totally different things. The claims process is lackadaisical-- I had to send the same paperwork four different times because each time a new Pets Best representative would tell me they had never received it. 2.5 months after the initial claim was submitted, I STILL have not gotten resolution on any of the 6 claims submitted between then and now, including sadly having to put my cat down. And even then, after submitting final claims for euthanasia, I had to call AND email to have my policy cancelled due to her death. (At which point I was asked AGAIN about the paperwork that had been sent four times prior). Disorganized, unprofessional, and a complete waste of time and money. Look elsewhere!!
Insurer: Pets Best
By: Emily
The best
Always helpful. Pay quickly
Insurer: Nationwide
By: Jill
Amazing
I can’t begin to express how the hotline put our minds at ease to know our dog would be okay after consuming coffee. Our dogs are our babies and we would be lost without them. The customer service was incredible and to receive an email checking in the next day made the experience even better. We love nationwide!
Insurer: Nationwide
By: Lorenzo
Noreen has been a great help!
Noreen has been a great help! Trupanion is great excellent service always !
Insurer: Trupanion
By: Amanda
Thank you Trupanion
The vet was able to process their portion of the payment directly with Trupanion and I was just left with deductibles and 10% of the surgery. I did have questions but the CSU was very helpful. Thank you!
Insurer: Trupanion
By: Ilene
Wonderful experience
It has been a wonderful experience having our pet, Ryokki, insured with Trupanion. I've often recommended Trupanion to other pet owners
Insurer: Trupanion
By: Pam
My claim experience was amazing!!!
My claim experience was amazing!!! From the time I submitted the claim to the time I received a direct deposit was less than a week.
Insurer: Trupanion
By: Danielle
Could not believe how easy it was to file a claim
This was my first claim with Pets Best. I could not believe how easy it was! I uploaded a picture of the receipt and submitted the form with the basic information needed. Payment was with in a few days! Right to my bank account! Thank you Pets Best!
Insurer: Pets Best
By: Melissa
Claims were rejected
I was not impressed with how all my claims were rejected. I know most of them were classified as pre existing but all that has led to my dog have a third surgery. So the pre existing condition has led to that. I asked the dr to fill out claims appeal but he also said the same thing. I will b canceling this insurance soon. Thank you.
Insurer: Trupanion
By: Sylvia