Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I recommend Nationwide Pet Insurance to all my friends
It has been a difficult health year for my dog, but Nationwide has been there for me and made possibly difficult decisions easier.
Insurer: Nationwide
By: Patti
Best decision you can make for a furry family member.
This is the first pet I've ever had insurance for, and I'm glad I do. Our dog is part of our family and we want the best for him. Having this insurance has helped pay for his regular shots, prescription food, flea medications, much needed teeth cleaning, and other costs. If we didn't have the insurance it would have been a financial burden and we might have had to make some difficult choices about our dogs future. As he is getting older and is now requiring more consistent medications and veterinary visits, we are again so happy we chose to have insurance. Embrace is amazing with their very quick reimbursement. If I ever have questions or concerns regarding our claims or policy coverage, I can call or email and get a rapid response from a real live person. Embraces prices are reasonable and can fit any budget, since you can customize your coverage. I recommend embrace to anyone I can and will continue to do so. Keep up the great work!!!
Insurer: Embrace
By: Angelia
Awesome
Fast and easy process. Great to work with. Cares about your pet
Insurer: Nationwide
By: Sandie
Phone call I had
Your service is great and usually the phone people are too. The most recent call earlier this week was however not good. When I brought how good the reimbursement timing was very slow with my new vet (I moved this year from Bay Area to LA) and that the Vet is just not on top of it. Your employee jumped on it defending the VET and wouldn't let it, the more I tried to qualify the difference in Vet admin services with my previous equally- busy and long-time well known VET in a very upscale, demanding upscale town, the more she insisted on digging her heels in making excuses for the new Vet (that didn't really need any defending frankly), forgetting that I am the client and it's no her job to defend a vet that she doesn't know and where it's none of her business anyway. The whole exchange was very off-putting and strange...... and put a bad taste in my mouth around you guys ---- but I know you guys are great and have always been great for and to me and my pet, as well as with both my adult children and their many pets. This employee needs some coaching....
Insurer: Nationwide
By: stephanie
Very nice customer care
I had a problem and Jessica helped me out with very nice experience took care of matters in minutes. A++ care
Insurer: Trupanion
By: Michele
Excellent Customer Service
I have always had a great time with Trupanion, from getting a free month at the start to having the ease of direct billing. What set them apart was the great customer service I experienced. They were personable, professional, and made me feel like they cared about my request even though it was small. Also my wait was short and having the service open 24/7 helps with my very busy schedule.
Insurer: Trupanion Canada
By: Kristi
Improvement needed
Although I am very satisfied with your company, I do think it’s a crime that if you need additional information, none of your employees do it while reviewing a claim. All the information is ther to make a quick phone call. Instead the claim is denied for additional information needed bc it was missing and the consumer now waits another month to be reimbursed! Very frustrating and unnecessary.
Insurer: Nationwide
By: Sue
Thank God for Nationwide Pet Insurance
Excellent service.
Insurer: Nationwide
By: Joseph
Very fast payment and great customer service!
Figo has been great so far. Very fast payment and great customer service.
Insurer: Figo
By: Charlene
Is Trupanion Reliable Coverage? Their Rates Increase Yearly!
I have had Trupanion coverage for about 15 years. When I started out they were fantastic about claim coverage for my pets and their fee's were reasonable. There are pro's as they have evolved, quick reinbursement, easy for my vet to submit directly for payment, uploading invoice via their app etc. However, as our relationship with Trupanion has progressed, my rates have gone up steadily each year, about $5 per per pet per month. The claims are now picked apart, divided into multiple issues so you are paying your deductable for each issue, even if problems are related or diagnosis is still underway by your vet. We took our commatose dog to our vet at 5pm he was unresponsive, they could not care for him overnight, they did not have 24 hour care, he was transfered to overnight care, then in the morning transfered again to specialist for diagnosis. Each veternarian facility we paid our deductible again, as well as the "office visit", even though he had been transfered for the same issue the entire time. Each invoice has a new claim number even if it's all related to the same problem creating issues on payment becasue they do not throughly go through the notes to see if its an exsisting claim. They tell you once you sumbit the invoice if they have further questions they will contact the vet, NOT TRUE. They process as new deduct deductibles and "office" fees, if you have to appeal the case its painstakingly difficult. The follow up is terrible and you will be responsible to contact your vet for the necessary vet notes etc dispite their stating they will. We currently still have a claim in "appeal/review" since September, dispite my intervening and following up with both Trupanion and our treating vet, making sure Trupanion had all the details they needed to resolve. Their follow up is minimal with you. Bottom line, Trupanion does provide good coverage but over the years has nickle and dimed us for all they can, our rates have constantly gone up and their customer service and resolution is minimal at best with a few exceptions! You are better off going to a specialist with multiple capabilities opposed to going to your primary vet. Even if you are referred for further testing each facility you will have to pay their "evaluation" fee regardless your vet has sent you there for continued care. At this point we cannont change insurance for our one beloved dog as he will now have preexisiting issues/conditions for new pet insurance, but are in the process of seeking other coverage for our other pets and will not be back. Its sad Trupanion has raped us with constant coverage manipulation and yearly increases.
Insurer: Trupanion Canada
By: Lisa