Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent service
Can’t say enough great things about this insurance. I’ve been with just about all of them but have switched all my dogs to this one company. They pay claims right away and always answer my questions. They have a breeder rider which is great, as well as offer a great CKC discount to you if you are a CKC member.
Insurer: Pets Plus Us
By: Gwen
I am very glad I have Nationwide Pet Insurance for my dog
we are very happy we decided to take pet insurance from Nationwide for our dog over a year ago and it has really helped a lot, claims are paid fast and easy to file the claims. Nationwide takes a lot of worry from us on paying the bill when we take Murphy to the veterinarian. We have no complaints with Nationwide
Insurer: Nationwide
By: JANICE
Representative rude, condescending, poor reflection of the company.
We had our minature Yorkie insured with Pets Best since our puppy was 11 months old (December 2017). We took our puppy in for routine checkup March 5, 2018 & Pets Best promptly covered the claim. On March 25, 2017, it was a whole different story. We took our puppy in for followup & he received his booster shots & dental checkup, along with discussing future wellness concerns. We never heard anything from Pets Best for almost 2 weeks. I called in and the Representative I spoke with said they needed to verify their concerns with the vet. Never heard anything more until I called in 7-10 days later. The Rep told me they haven't heard anything. I asked if they did a followup & she said no. When I asked what was the problem & what was needed, she said they needed to speak to the Vet and wanted our puppy's medical records from birth. When I questioned why & asked if that was required why wouldn't Pets Best request that before insuring our puppy. The Rep proceeded to attempt to dismiss my concerns and then raised her voice and attempted to speak over me when I was speaking. I told her she didn't have to speak to me in that manner & to lower her voice and also to keep in mind that I was paying over $73.00 per month, which is an extremely high premium for puppy insurance. In her raised voice, she said she appreciates that however that's not we are speaking about.. I told her, that's no way to speak to a customer because it is my insurance premiums that helps pay her salary. Finally, I told her just to cancel my policy. A week later, I received a reimbursement payment of $16.00. Pets Best supposedly prides themselves in bring such an outstanding company but they should be requesting any documents BEFORE actually collecting premiums on insuring a pet; not collecting 5 months of premiums at $73.00 per month ($360.00). Being Pets Best dropped the ball at the beginning by neglecting to request certain documents, they should be reimbursing all of my premiums, less the one claim they did cover. If I didn't do a followup Vet visit, I wonder how long Pets Best would have continued to collect premiums before hassling me and not covering my Vet visits. I would not recommend Pets Best to anyone. Very poor customer service!
Insurer: Pets Best
By: Gary
Easiest claim process
We recently had to take our pup to an emergency vet which ended up costing a pretty penny! Luckily, I filed a claim online and within 2 weeks I had a check for almost the whole vet visit (Minus the deductible of course)! It was such an raspy process to file. It was also great to get email updates on where the claim was in the process. Overall, it made the situation much less stressful!
Insurer: Nationwide
By: Katie
great service
I was reluctant at first to try pet insurance but read reviews and at 2 different office visits saw information and asked about it. The positive feedback sold me. The great service keeps me signed on!
Insurer: Nationwide
By: Shirley
I am so thankful someone recommended Trupanion to me!
I just wanted to say "thanks" for always being so prompt with getting claims paid and giving detailed information of all payments. If I ever do have to call for a question, everyone is so kind and helpful. I am so glad I found you guys!
Insurer: Trupanion
By: Melodie
I have the very best insurance for our loved one.
Nationwide is one of the very best insurance protection products you can have for your pet. Our love one, Guy, is very well taken care of by Nationwide.I have never had problems with Nationwide paying any claim. especially with the electronic payment, they pay very quickly....
Insurer: Nationwide
By: Carl
I would not be without this insurance.
This insurance has been a God send. Our. Dog had a torn acl and this is a very expensive operation. We had to have our dog operated on because we didn’t want him to be crippled. I do not regret buying pet insurance grow ASPCA. Their app has made it totally easy to make a claim.
Insurer: ASPCA
By: Martha
AVOID AT ALL COST, or it will cost you!!!
If I could give less than 1 star, I definitely would! Save yourself the heart ache, frustration, and money and deal with a different insurance company - I certainly regret my decision to go with Pets Plus Us!
A few weeks ago our 7 year old chocolate lab began drinking more water and having to urinate more frequently than usual - NO other symptoms (no fever, normal appetite, normal activity levels). Took him to our vet immediately (symptoms started on a Saturday and we had him to the vet by Tuesday morning - their first available appointment) - after a rectal exam, blood work, x-rays and an abdominal CT scan, it was determined that he had cancer in an anal gland which had spread into some lymph nodes. I asked my vet what he thought about likelihood of coverage... we had to make a decision about how to proceed. Our vet admitted he had never dealt with this particular company before and certainly couldn't speak on their behalf, but based on experiences with other insurance companies and the fact that there is NOTHING in our dogs medical history associated in any way with this cancer, he said he'd have an issue if our claim were to be denied. A claim was submitted for the diagnostic invoicing and emergency surgery was booked with a specialist to remove the cancer and hopefully save our beloved dog's life...
Today I received an email showing the submitted amounts, noting $0.00 reimbursement and an explanation that "we are unable to reimburse your treatment expenses for
Insurer: Pets Plus Us
By: Terri