Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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SCAM COMPANY - HORRID CUSTOMER SERVICE
Absolutely the WORST customer service I have ever encountered. Paid reliably and when I finally have a claim, this company falls short and keeps denying my claim under the presumption 2 different Veterinarians lied on my dogs medical records when stating my dog was 100% healthy before my contract was instated. COMPLETE AND UTTER SCAM!!! I have been fighting with this company for almost 2 months now to get my money that is rightfully owed to me. Complete joke!! Save your money and find a different company.
Insurer: Pets Plus Us
By: Allisha
Great Insurance Coverage
I have had Nationwide insurance on my Lab for 1 1/2 years now and have received absolutely the best professional care! Both in terms of customer service, expert advise and prompt claim reviews/resolution. I can honestly say I would choose no other insurance program for my Pet!!
Insurer: Nationwide
By: Robert
Professional and Experienced and customer oriented.
I brought my dog in because she was experiencing some what I assumed was severe gastric distress. The issue was resolved and I asked the vet hospital to submit the claim form. My claim was approved and reimbursement was received within just days. I am extremely happy with Embrace and will recommend them to friends and family with pets.
Insurer: Embrace
By: Marylue
Great coverage
Coverage exactly as advertised. No hidden costs. Very prompt reimbursement. Helpful and caring customer service. A very good plan should you run into an expensive or extensive medical issue with your pet. Highly recommend.
Insurer: Healthy Paws
By: ellen
Every Claim Submitted Has Been Payed! 100%Satisfied
I highly recommend Nationwide to all pet owners. I just lost one of my Italian Greyhound’s Sept 1st to Lymphoma after 6 months of chemotherapy. I called Nationwide and asked them if they could expedite my claims as chemo was very expensive and I needed to be reimbursed quickly to pay for next round every 2 weeks. I’ve never been more impressed w an insurance company who demonstrated compassion and willingness to accommodate my financial hardships. Words cannot express my gratitude.
Insurer: Nationwide
By: Darrell
Nationwide covered our pups knee surgery
This is the first pet we have opted for pet insurance for and we could not have made a better choice. While there is a 30 day lag between submitting the claim and being reimbursed the customer service portal is very informative about where we were in the process the whole time.
Insurer: Nationwide
By: April
You make the process simple.
Nationwide makes the claims process simple and communication process via email is great...
Insurer: Nationwide
By: Patricia
The absolute best pet insurance company
Unfortunately, I had place my first claim through Healthy Paws after my dog tore his cranial cruciate ligament. Since he's a younger, large, athletic dog, the TPLO surgery was going to be necessary and it is not cheap. Working with Healthy Paws couldn't have been easier. Prior to the surgery, I called them up and told them the news. They asked me to submit the estimate and medical records, which was very easy to do. They looked over everything right then and there and had everything arranged for payment within a day. They even worked directly with my veterinarian's office to pay them directly, so I only had to cover my coinsurance. To make things better, they're always friendly, empathetic and genuine when contacting them. I cannot thank Healthy Paws enough for making the process as easy and stress-free as possible. It allowed me to focus on Quattro's surgery and recovery. He's two weeks post-op and doing awesome!
Insurer: Healthy Paws
By: Brandon
Best Pet Insurance!
We've had Nationwide pet insurance since our Diesel was 10 weeks old. They've always been reliable and cover exactly what they say they will! The best part is there is no surprises. Would definitely recommend this insurance to anyone who loves their pet!!
Insurer: Nationwide
By: Gina
Always has our back!
Taking Otis to the vet, especially on an emergency visit, is already a stressful experience. Add in the financial layer and it can quickly become a daunting day. It's incredibly reassuring to know we are covered by Nationwide, and that the claims and payment process and simple and efficient. It's the peace-of-mind we need!
Insurer: Nationwide
By: Haylee