Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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They have been very responsive helpful and understanding.
They have been very responsive, helpful and understanding.
Insurer: Trupanion
By: Patrick
Good service and easy with little involvement on my part
Good service and easy with little involvement on my part
Insurer: Trupanion Canada
By: Shaney
You guys are always so helpful if I ever have a question and I posted a positive comment on FB for you.
You guys are always so helpful if I ever have a question and I posted a positive comment on FB for you.
Insurer: Trupanion Canada
By: Melodie
Every time In contact Trupanion with a question the person who helps me is always a pleasure to deal with.
Every time In contact Trupanion with a question, the person who helps me is always a pleasure to deal with.
Insurer: Trupanion Canada
By: Valerie
Your submit a claim button does not work.
Your submit a claim button does not work. It was much easier to submit claims with your old website. It's one of the reasons I loved trupanion.
Insurer: Trupanion Canada
By: Lisa
Trupanion has not let us down!
Trupanion has not let us down! The company of VPI we had on our first Boxer was not good because they had breed discrimination! I like the ease of making a claim even when going to a specialists! Or ER Veterinarian!
Insurer: Trupanion Canada
By: Michell
They have been very responsive helpful and understanding.
They have been very responsive, helpful and understanding.
Insurer: Trupanion Canada
By: Patrick
My experience with Trupanion has always been good.
My experience with Trupanion has always been good. This company has empathy for their clients AND their client's Fur Babies. They put a whole new meaning and experience to the insurance industry. In fact, they should even be called an insurance company. They should be called an Assurance Company!
Insurer: Trupanion Canada
By: Kim
Have always been fast to answer any questions
Have always been fast to answer any questions I’ve had and are very quick with sending a check for my claims... and my dog has had many many... GREAT INSURANCE IF YOU HAVE AN ENGLISH BULLDOG!!!
Insurer: Trupanion
By: Nicole