Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Best pet insurance ever
Very helpful, courteous and sympathetic. Well informed
Insurer: Trupanion
By: DENISE
Transparent and efficient coverage
We had an unexpected hip issue with our 5mo puppy. We needed X-rays and medication. By the time I left the vet, the claim was already in progress. I did not have to fill out additional forms - it was quick and easy and coverage was as expected.
Insurer: Trupanion
By: Michelle
Quick and easy claim process
Trupanion has always been responsive. They provide great coverage and are usually quick to pay claims. Excellent customer service.
Insurer: Trupanion
By: Susan
Godsend
Both my dogs were suffering from extreme separation anxiety— one also needed a dental cleaning and extractions (do not sign up with the expectation of preventative/wellness medications or procedures such as cleanings to be covered— they’re strictly for new unexpected accident/injury once signing up). I Brought them both into my vet whom suggested A few medications. Once all of the records were sent down to Trupanion my claims were processed very quickly— The lovely woman who processed one of my dogs claims even suggested a cheaper avenue in which to buy medication for my pups. The staff has always been so friendly from the moment we signed up with you. Thank you for everything Trupanion!
Insurer: Trupanion
By: Timothy
Very responsive
All organized through my vet and very responsive.
Insurer: Trupanion
By: Jessica
It's been seemingly painless
It's been seemingly painless to submit claims and the communication is great!
Insurer: Trupanion
By: Laurel
Easy to file a claim
Easy to file a claim, quick response, no hoops to jump through to get reimbursed.
Insurer: Trupanion
By: Jan
Honest, prompt, and transparent.
Honest, prompt, and transparent. Trupanion Express is wonderful
Insurer: Trupanion
By: Colette
Next day claim payment
Khaleesi had an emergency vet visit Sunday...she was in pain and it was a horrible 5 hours for all of us. I submitted my claim by fax Monday morning and a check was deposited in my account by Tuesday!!! Really!! I tell everyone about Pets's Best..it's one of the best decisions I have every made with our baby girl.
Insurer: Pets Best
By: Barbara