Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Amazing
buying pet insurance through ASPCA was the best decision I ever made. It saved me $2,000 when my cat go into some poisonous flowers and had to be treated at the emergency vet. Reimbursement was so easy and fast. Life saver!!!
Insurer: ASPCA
By: Natasha
Highly Recommended
Great idea to have insurance especially with a highly active breed or a breed predisposed to certain conditions. We have used the insurance dozens of times (antibiotics, flea meds, heart worm preventative, vaccinations) and it has paid for itself, practically. Customer service is always helpful and friendly.
Insurer: Embrace
By: Rachel
New to embrace and already mistakes have been made
I adopted a pup about 3 months ago and immediately signed up for insurance through Embrace. They have already made a mistake of putting periodontal disease as a pre-existing condition which is not listed anywhere in any of his records, nor does he have this issue (as he is still just a puppy). My vet is completely confused by this, and is now having to write a letter to Embrace to try and get this fixed. So because someone at Embrace made a mistake, I'm having to go through the appeal process, and my very busy vet is having to go through the hassle of writing a letter. So far, not impressed.
Insurer: Embrace
By: Cherie
Fast, friendly, flexible - your fur baby can get better insurance than you!
If you're considering pet insurance, give this company a serious look. The terms of coverage are flexible to fit your budget, and simple to understand. They have an associated smartphone app that makes it really easy to take a picture of a claim for submission. And they have a fast claims process turn around. So when your furry baby has an expensive procedure, like an ultrasound (speaking from experience), you don't wait long for reimbursement. I wish my health insurance was as simple and straightforward as this.
Insurer: Healthy Paws
By: Ann
Such a relief!
My dog was recently attacked by a vicious dog while on a walk. Nationwide paid the entire visit in full, and contacted me to make sure he was ok. One less thing to worry about. Thank you!
Insurer: Nationwide
By: Alana
Very Pleased with Embrace
We are very pleased with Embrace. My vet processes the claims for us and we immediately get a response from Embrace and reimbursement in a timely manner. Highly recommend Embrace for your pet(s).
Insurer: Embrace
By: Harold
Buy this insurance coverage!
This is my second year to purchase Embrace Pet Insurance. It is underwritten by USAA, that should tell you all you need to know as far as dependability, reliability, and trust. My cat, Harry, is a klutz. Not only is he a klutz he developed allergies and licked all of the fur off his underbelly. He scratched and licked incessantly. He was miserable which made me miserable. The wonderful thing about having pet insurance is you don't hesitate to get the proper care for your pet. It's peace of mind! When Harry looks like he's not feeling well or I suspect he's gotten into something I have no hesitation taking him to the doctor knowing full well that Embrace Pet Insurance will reimburse my claim. And the process couldn't be easier . Simply take a photograph of the bill, upload it to their claim website and you'll receive an email from them confirming they received it and are reviewing it, then you will get another email saying it's covered. They have never not covered a bill or claim in the two years I have been with them. You can select the percentage of coverage that fits best into your budget and you can also select to have Wellness care which covers yearly vaccinations, teeth cleanings, and office visits. Like I said, it is peace of mind knowing you can care for the animal that depends on you for its care.
Insurer: Embrace
By: Leslie
Excellent Service
Unfortunately our 20 month old got meningitis requiring ICU and hospitalization for a week. Use your imagination about the invoice, fortunately we had Embrace and had a check in less than two weeks that covered half the bill. It covered half because that was the policy I had selected, no questioned asked, simply paid their full share. I am grateful to have them. Thank you Chanel!!!
Insurer: Embrace
By: Neil
Best insurance decision I ever made
I purchased embrace insurance for both of my pets just in case of a major medical need hoping that I will never have to use it. My cat broke his paw that cost a few thousands of dollars in surgical/medical bills. Embrace payed 90% of my bills and they did it really, really fast. I am so grateful and happy that I chose embrace.
Insurer: Embrace
By: basia
Thank you for being there for me!
I have two Eurasiers. One was recently diagnosed with Glaucoma, both eyes. I could see he was in pain and the eye therapy was getting quite expensive. I chose to have the operation and replace his eyes with prostheses. I submitted the claim and, to my surprise, Nationwide covered all but $100 of this operation. I actually cried when I got the check. Thank you for helping. Doris
Insurer: Nationwide
By: Doris