Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I called Tracy
I called Tracy due to recent bad press on true panion not covering a dogs health bills and saying it was a preexisting condition even though the vets said to the contrary. So I called to find out if this is happening a lot. She recommended we do a footprint of our dog. I like this option and it makes your service more transparent. But I am still sceptical when it comes to insurance companies. They are usually ‘the bad guys’ and I’ve heard more negative stories than positive.
Insurer: Trupanion Canada
By: Catherine
Kind and quick response!
Kind and quick response! You guys always help us and our pets :)
Insurer: Trupanion
By: Michael
Because it was fast easy and my vet rec them!
Because it was fast easy and my vet rec them!
Insurer: Trupanion Canada
By: Anita
Great easy to work with and fast acting.
Great easy to work with and fast acting. Great company professional
Insurer: Trupanion
By: Sandy
I love that I have the ability to discuss the claims
I love that I have the ability to discuss the claims at a time that convenient to me and my schedule. With associates available 24/7 who are not rushed when you speak with them and their caring nature makes the often traumatic experience of having a pet who is ill, I am comforted by your focus and processes.
Insurer: Trupanion
By: Patricia
Friendly service when I called.
Friendly service when I called. Timely claim response. Accepted our claim based on the vets decision for testing. True to your word from advertised claims.
Insurer: Trupanion
By: David
Easy to use,
Easy to use, great customer service. Human health insurance should be so easy to navigate.
Insurer: Trupanion
By: Karen
Trip anion has been an excellent service provider.
Trip anion has been an excellent service provider. They handle our claims quickly and reliably.
Insurer: Trupanion Canada
By: Rick
Good coverage, quick and easy submission process
Max is very food driven and has eaten a things that required visits to urgent care and required x-rays and blood tests. I am extremely grateful that we have Healthy Paws. A lot of things are standard like the one month probation period and coverage, but I love their app and how easy it is to file a claim. Claims are reviewed quickly and you get your reimbursement directly deposited to your bank account. $100/yr. deductible is very reasonable because they cover 90% of the rest. Healthy Paws have saved us a considerable amount of money in vet bills for the past 4 years and I am grateful to know I never have to choose between finances or the unthinkable when it comes to my Max. What is not covered: Exam fees and preventative care such as flea medication and dental cleaning. This is why I didn't give a 10 paw rating. We give Max something that prevents fleas and heart worms and feel that it would be to everyone's benefit to have this at least partially covered. Same goes with dental. An important note is annual deductible is based off of the start date of coverage and not calendar year. This could mean depending on the date you need to file a claim, you could pay more than $100 in a calendar year, it just depends. Overall, I would recommend pet insurance for any pet owner and have had a good experience with Healthy Paws. I have recommended to my friends and co-workers.
Insurer: Healthy Paws
By: Mike
Best insurance Possible
I used your insurance with my cat Sparkle in her senior years. The premium was reasonable and payment was prompt. When I got Daisy age 8 now I couldn't say a better review than they always paid more than I thought and are always concerned with the well being of my cat
Insurer: ASPCA
By: Janice