Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They are very helpful and kind.
i have been using this company for over seven years. They have always been patient.Once i had forgot a payment and they settled the claim. That is customer service.
Insurer: Trupanion
By: kate
Easy to work with
I began my Nationwide Pet insurance program when I rescued my pug, Roxy, when she was 7 years old, 3 years ago. She is very healthy for her age, but had some problems with her teeth, probably from their neglect by her original owners. I've had to have several teeth pulled and she also developed a small cyst -- all were treated and she is now fine. Nationwide claims were easy to file and response was timely and good. Very good customer service. It is worth every penny I pay each month to know Nationwide is behind me in caring for Roxy.
Insurer: Nationwide
By: Carrie
Great company.
This is the first time having pet insurance and I made a good decision choosing Embrace. I have had no problems getting reimbursement from Embrace and their customer service are friendly and helpful.
Insurer: Embrace
By: haffiza
Wow!
Your customer service, convenient claim filing and reimbursement are exceptional! If only dealing with insurance for humans could be so easy and pleasant! Thank you!
Insurer: ASPCA
By: Debra
Human health insurance companies should be as easy and helpful to deal with
Our dog was recently injured badly in an unprovoked attack by another dog. Trupanion has been exceptionally helpful to deal with. Not only have they answered all my questions, they pointed out additional benefits under the policy that we haven't been using to help our dog recover. Add the pleasant, friendly and well-informed customer service representatives like Patrick and you have an ideal model for how human health insurance companies should operate.
Insurer: Trupanion
By: Michael
Long-time, satisfied customer
I’ve had Nationwide (since it was VPI—which I still call it) since around 2003 and had/have coverage for numerous dogs. I’ve never failed to feel supported as I’ve gone through various illnesses and injuries with my dogs. Claims are processed in a reasonable time frame and always seem fair. The one instance where I disputed a payment was resolved in my favor. I wouldn’t be without this coverage for my beloved dogs. My grandson and his family chose VPI for their dog based on my good experience and recommendation.
Insurer: Nationwide
By: Pamela
The claims are processed promptly and fairly.
The claims are processed promptly and fairly. The coverage is good. The claims process is easy.
Insurer: Trupanion
By: Laurie
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Debbie
Thank you so much for being there for us!
You guys (Trupanion) have been not much less than a godsend for us with our little guy. I know insurance is always picked up, hoping for the best and preparing for the worst, but for us you have come through in spades. Both in coverage, and ease of getting claims processed. I have absolutely been recommending your services to family and friends who have or are thinking about getting pets. Thank you so much for being there for us!
Insurer: Trupanion Canada
By: Travis
Narin helped as much as he could and I am waiting for it
Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.
Insurer: Trupanion Canada
By: Chelan