Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Jacob's leg pain
Pets best is the greatest. I have never had any problems getting quick responses and payment of my claims for Jacob. Helps me keep in healthy and Happy.
Insurer: Pets Best
By: Lawana
Easy transaction
I have piece of mind knowing that Hutch is covered by health insurance. He was recently diagnosed with hypothyroid and put on meds. I was reimbursed for office visit, tests and thyroid meds. I had to make a few calls in the beginning but get reimbursed for meds was easy.
Insurer: Nationwide
By: Susan
So grateful for Nationwide
Awesome service. Fast claims turn around.
Insurer: Nationwide
By: Wendy
I feel better with this as a backup!
I appreciate the help Nationwide pet insurance provides in affording to take care of my much loved dog! I hate the idea of my dog hurting himself, but know that we can afford the best care because of this insurance.
Insurer: Nationwide
By: Rebecca
Great coverage
We are really grateful we have such great coverage from Nationwide. Our dog is a little mischievous so it helps with our bills and making sure he gets great care. Nationwide has helpful customer service representatives who always help us quickly and completely.
Insurer: Nationwide
By: Jessalyn
Nationwide has been a true blessing to our home and fur baby!
We have two mini-aussies and decided to get pet insurance on a whim because it was offered through my husband's work. We were just assuming it would be a little help with the normal yearly expenses of vaccinations, dental cleanings etc. Who would have thought we would end up with a fur baby with anxiety issues but the coverage has even assisted with that. THANK YOU for this true blessing!
Insurer: Nationwide
By: Crystal
Well worth the money
I have been with Nationwide/VPI for 20+ years & have never been disappointed once. The things you cover & the amt of coverage far exceeds any other pet insurance. On the rare occasion I have to call your staff is really nice, friendly & always going that extra mile to help. I hope to stay with you another 20 years:)
Insurer: Nationwide
By: Debbie
Service is great
Bella is my first pet and I could not thank enough to Nationwide Ins that it has helped a lot in understanding how important is to have a pet insurance. Nationwide is an excellent company and I would recommend it to anyone who needs pet insurance. They have handled my claims in a very professional way and everything or all document provided are very user friendly. THANK NW.
Insurer: Nationwide
By: Luis
Life savor
My pup Penny just used her insurance policy with Nationwide. She needed her teeth cleaned and spayed. These two things will help her live longer. I am so thankful for the insurance, it helped pay for the care she needs to stay healthy. I also have the insurance for my two other dogs Barry and Milly. Having this insurance allows me to feel like I am truly able to do everything I can to keep my pets healthy. The only think I wish was different is if the Vet could bill Nationwide directly. Other than that its a great product and awesome company.
Insurer: Nationwide
By: Kendall
Great response to claims, easy submitting process
They are always helpful with answering questions and have a very easy claim process. My dog has had many medical issues this year and I am very happy to have insurance for her care.
Insurer: Nationwide
By: Kristen