Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The claims are processed promptly and fairly.
The claims are processed promptly and fairly. The coverage is good. The claims process is easy.
Insurer: Trupanion
By: Laurie
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Debbie
Thank you so much for being there for us!
You guys (Trupanion) have been not much less than a godsend for us with our little guy. I know insurance is always picked up, hoping for the best and preparing for the worst, but for us you have come through in spades. Both in coverage, and ease of getting claims processed. I have absolutely been recommending your services to family and friends who have or are thinking about getting pets. Thank you so much for being there for us!
Insurer: Trupanion Canada
By: Travis
Narin helped as much as he could and I am waiting for it
Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.
Insurer: Trupanion Canada
By: Chelan
Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.
Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.
Insurer: Trupanion Canada
By: Chelan
Thank you for compassion and understanding when I'm so emotionally charged in dealing with my sick dog!
Thank you for compassion and understanding, when I'm so emotionally charged in dealing with my sick dog!
Insurer: Trupanion Canada
By: Susan
Happy with the speed and thourouness.
Happy with the speed and thourouness.
Insurer: Trupanion
By: Mandy
Always answer the phone quickly,
Always answer the phone quickly, are well trained and truly care. The service is efficient in both advising about cover and payment. It is already a stressful time when your beloved pet is ill, but the staff ensure that there is no additional stress with the financial assistance. I have already recommended several people to Trupanion. Thankyou!!
Insurer: Trupanion Canada
By: Joanne
My issue with the pre-approval process hasn't worked very smoothly at all.
This is the second pet I have had enrolled with Trupanion, and with each pet, the pre-approval process hasn't worked very smoothly at all. In fact, each time, the people I reached first by calling have not really seemed familiar with it. It's frustrating since it has been a very time-sensitive, life-threatening situation in each case. I would really like it if Trupanion could initiate getting some medical history at the time of enrollment instead of at the first claim to help expedite the process. I'm fortunate that I have had the resources available in each case to go ahead and get treatments started, but it is bothersome that the fact I had already initiated treatment seems to further complicate the process. My pet is already at the clinic in dire circumstances - am I supposed to have the pet discharged pending your collection of medical history and review of the treatment plan? It doesn't seem to make much sense from the client side, and it puts my pet's life at risk. Ultimately, coverage has been approved and is very helpful, but it has been very stressful at the outset when my mind is understandably focused only on helping my dog survive.
Insurer: Trupanion Canada
By: Jillian
You are amazing.
You are amazing. I've had other pet insurance companies that either charged huge increases to my policy or were very slowly to pay. I love that you sent my refund directly to my bank account. Your customer service reps are very caring and sympathetic. I told the employees at my veterinary office what exceptional service you offer. They were glad for the feedback so they're able to recommend Trupanion to other customers.
Insurer: Trupanion
By: Andrea