Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Awesome Insurance
Super easy to deal with.
Insurer: Nationwide
By: STEPHEN
Excellent Service
Nationwide pet insurance has saved us thousands of dollars. I would like to thank them for their excellent service and for checking in on my little guy Beau. He is doing much better after having part of his tail amputated, you could barely see a difference. Any way, I would like to give them a huge Thank You! for checking in on Beau and for taking care of him through out his ordeal. I would definitely recommend them to all my friends with pets.
Insurer: Nationwide
By: Alfred
Excellent Service
Nationwide pet insurance has saved us thousands of dollars. I would like to thank them for their excellent service and for checking in on my little guy Beau. He is doing much better after having part of his tail amputated, you could barely see a difference. Any way, I would like to give them a huge Thank You! for checking in on Beau and for taking care of him through out his ordeal. I would definitely recommend them to all my friends with pets.
Insurer: Nationwide
By: Alfred
Extremely long review & processing time
I ultimately got reimbursed the 90% I was due however I waited 5 months! First you asked for detailed notes from the vet which I had them fax you directly. I heard nothing for a month. When I called back - the rep said you never received the notes - so I had the vet send them again. I called back and you confirmed receipt. Then received a letter saying you needed another 30 days to review. Then I called after 30’days to inquire what happened and the rep said you needed another 30 days and when i said that was ridiculous and it had already been months she was actually rude and basically said sorry but that’s the way it is. I really didn’t appreciate the way this was handled at all. Like I said - I’m the end I was reimbursed so that’s the good part but I should have to go through all of that and the enormous delays.
Insurer: Nationwide
By: Kerry
Helpful and responsive service
Thanks for your prompt payment and easy to use website. I appreciate all you have helped me do for Shelby. She is doing so much better since she was treated very well for her illnesses.
Insurer: Nationwide
By: Michelle
Easy to work with
Always available to answer questions and quick to pay on claims
Insurer: Trupanion
By: Gwen
Good servie
Few complaints so far. Fairly prompt response to to claims. You dropped the ball once and we had to call to remind you to process a claim.
Insurer: Nationwide
By: JUdith
Pleased with rapid responses and explanationsTo all inquiries
After first being denied payment we were disappointed. However as soon as accurate diagnosis made and with appeals from our vets, you acted quickly to review and pay claims. Your rapid communication really makes a difference. We always know what you are doing and what, if anything, we need to do to expedite process. We are most impressed
Insurer: Embrace
By: Muriel
My dog breed is not an option
Excellent service
Insurer: Nationwide
By: Tina