Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Can't get better than this
100% satisfied. We have insurance on 2 of our dogs and used both a couple of times in the last few years. People at Healthy Paw were always nice, caring, and they processed our claims fast.
Insurer: Healthy Paws
By: Noemi
Good insurance provider
Caring and professional Timely payments
Insurer: ASPCA
By: Marsha
Healthy Paws is the best - a Godsend!
My little chihuahua has had a few serious issues in her tender four years and Healthy Paws has always come through for us. They have been a huge help in our case and I cannot recommend them enough.
Insurer: Healthy Paws
By: Willie
Simply the best!
We've been with ASPCA from the beginning with our dog. They are prompt and courteous, always an advocate for out dog and her health.
Insurer: ASPCA
By: Gordon
Incredibly fast, great customer service, very easy
Our cat had a 3,000 dollar surgery and we filed the claim and figo got back to us and approved the claim on the same day! Reimbursed us 100% and when we called their customer service line they were friendly and very helpful. We drained our savings for this surgery and Figo’s fast response has saved us!
Insurer: Figo
By: Michael
Surprisingly easy to use
Our dog tore his ACL back in November 2018. He had TPLO surgery that December after consulting with the surgeon on the best option. I was worried how submitting the claims would be for all these appointments. I was surprised at how easy it was. I've heard horror stories of other insurance companies being difficult. ASPCA was not at all. I had all the invoices from the visits and uploaded them to the website easy enough. They took care of the rest. They did a really good job. The longest wait was because my vet was slow in responding to their request for some additional information. Not much they can do about that. I highly recommend them.
Insurer: ASPCA
By: Christopher
BEST INSURANCE EVER!
Nationwide has been by our side, providing complete care & excellent service for our beagle puppy.
Insurer: Nationwide
By: Terry
Very Pleased
I decided to get insurance for my fur-baby because he was turning 8 and I knew if he had any illnesses at this age, I better be prepared. Thank God I found Embrace because I learned about a year after that he was starting to get liver issues, which requires biopsies, monthly blood tests and meds. Embrace makes it easy to file claims and keeps you updated throughout the process; they also respond every quickly to any questions or concerns. I hope this review lets other pet owners know they can trust this insurance for their fur-babies.
Insurer: Embrace
By: Erika
They are unbeatable. Very efficient and fair, thank you!
PetsBest provides exceptional customer service, and also has Wisker-Docs as an added resource for their clients. They have given the peace of mind that I can provide the care that my pet family needs when they are sick. Thank you to PetsBest!
Insurer: Pets Best
By: Diane