Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great coverage at a low rate and came through for us when our dog had to go to the emergency/specialized vet.
I chose Healthy Paws pet insurance for our dog because they had very comprehensive coverage at a great price. You hope you never have to use it, but we did. Healthy Paws came through for us when our dog had to go to the emergency vet and had to have several expensive tests run. It was easy to file claims and they reimbursed quickly. We wouldn't have been able to get our dog this care if we didn't have the insurance. I've been recommending them to every pet owner I know.
Insurer: Healthy Paws
By: April
My dog wouldn't be with me today without Trupanion!
Trupanion has been the most wonderful service that I've ever purchased! The coverage and the customer service is absolutely wonderful! My dog Tucker would not be with us today if I didn't have the support of Trupanion. I recommend them to everyone! Thank you Trupanion, for giving me such a great life with my FurBaby!
Insurer: Trupanion
By: Brandi
Best decision I could have made for me and my sweet fur-baby
I have both medical and wellness for my cat Merlin and it has more than paid itself off. Best of all is that I can actually afford the monthly payment! I just always assumed that pet insurance would be crazy expensive. I love the fact that I don't have to worry if I can afford to bring Merlin to the vet when he needs to go. I want to give him the best care I can, and Nationwide makes that possible. Nationwide handles and processes my claims so quickly and also makes it so easy to use. I have found everyone I have spoken to to be just lovely and so helpful on the phone and they have the answer to any questions I may have. I also like the fun stuff that I get in newsletters like the contests (pet names, costumes etc). I recommend Nationwide Pet Insurance to all my friends for their pets!
Insurer: Nationwide
By: JOANNE
Nationwide is great!
Nationwide is a great pet insurance to have. They have a very organized system of getting the process started and processing claims. When I file reimbursement claims, I am always sent an email with the status and the claims are handled in a timely fashion! I have no complaints!
Insurer: Nationwide
By: LaKisha
Beneficial to have, convenient with linkage to the Vitusvet app
Happy with the claim check received on the first claim. Love the connection with the vitusvet app. It would be great to take this to the next level and get feedback on claim Information directly here instead of having to go to the nationwide site or have better linkage between the two. I was happy with the reimbursement received on my first claim. It would be great to have a little faster turnaround time on these though. In general pretty happy though.
Insurer: Nationwide
By: Denise
Good with this price
Good customers service and fast responde
Insurer: Nationwide
By: MINH-DAN
Great service
Customer service very helpful and knowledgeable
Insurer: Nationwide
By: Nancy
They're the best
Embrace has been wonderful. Fast to reimburse, and when their computer mis-classified one of Aja's treatments, they were quick to correct the problem. I highly recommend Embrace!
Insurer: Embrace
By: Lynne
When I got my second dog, my vet handed me the trupanion brochure and said, you need this!
My vet recommended Trupanion pet insurance and I couldn’t be happier. I was a little worried the first time I had to make a claim as a tech challenged senior, but trupanion makes it easy, and I had my reimbursement in no time.
Insurer: Trupanion
By: Jan
Embrace is the best Pet Insurance EVER!!
We LOVE Embrace Pet Insurance! It is well worth the investment!! We have 3 Irish Wolfhounds and the possible vet expenses can get overwhelming. Knowing that we have medical coverage through such a good company gives us great piece of mind!! They are always there for us!! Thank you Embrace!
Insurer: Embrace
By: Kerry