Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Best decision we ever made
They are super easy and very helpful with all your insurance needs. So glad we decided to join the family. Worth the security and piece of mind.
Insurer: Trupanion
By: Megan
So Happy!
I had an ear issue with my girl that spiraled out of control, ended up needing surgery and $700 later, i sent in my claim and 2 weeks later had a check. It was so easy dealing with them. Thank You!
Insurer: Nationwide
By: Valerie
Amazing Coverage - Helpful Staff - Quick Turnaround
I signed up for Nationwide Pet Insurance for my two lab mixes not even a year ago. I have been so, so, so happy about my decision since. Between the two dogs, I've had at least two dozen claims - each of them processed quickly and almost always in full. One of the things that made Nationwide stand out to me was their coverage of hip dysplasia, acl tears, and even flea and tick med. It was the most comprehensive coverage I've found, and the only exceptions I've had on my claims so far have been for taxes and rabies tags. I was hesitant to go with Nationwide as VPI (the former company) didn't have the best reviews - but I'm glad I did! I'm constantly referring my friends to check it out - such a great product!
Insurer: Nationwide
By: Thomas
Annual Premium Doubled - No reason!
Signed up for FIGO and had a fairly simple policy. Had no claims, or anything else affecting the insurance for my cat, but they tried to sneak an increase of DOUBLE my annual premium. Dropped! Shop elsewhere folks! Customer service was slow and not personable AT ALL. It took them weeks to get an answer regarding my premium increase. Awful service.
Insurer: Figo
By: Mike
Glad I got Nationwide!
Great Customer Service and time to process claims!
Insurer: Nationwide
By: Barbara
Excellent!
Nothing but excellent service! Claims are processed quickly and any concerns are addressed promptly. I highly recommend Embrace to any pet owner.
Insurer: Embrace
By: Jose
reliable and easy to submit
Excellent customer service
Insurer: ASPCA
By: Maria
Love Embrace!!l
If you are looking into pet insurance go no further! We are extremely pleased with Embrace. They are so easy to work with and our claims are processed very quickly!
Insurer: Embrace
By: Lora
The customer service we have received by Trupanion has always been above & beyond!
The customer service we have received by Trupanion has always been above & beyond! Your company is truly wonderful and health insurance companies for humans could learn A LOT from your business model!
Insurer: Trupanion
By: Michele
Do not feel I was given straight answers and felt frustrated when I hung up.
Do not feel I was given straight answers and felt frustrated when I hung up.
Insurer: Trupanion Canada
By: Kirsten