Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thank you so much for checking on Brady it is so nice to hear that you care.
So impressed with Nationwide. You actually care about our dog and follow up just to see how he's doing. Thank you Nationwide
Insurer: Nationwide
By: Lisa
Good benefits but refund process is crazy
The price of the policy is good, and the benefits and reimbursement are great as well, but the process of submitting a claim is crazy. One claim took 3 months of review before telling me that they would deny it because it was a pre-existing condition...which it wasn't. It was an infection and I submitted all vet records stating it was an infection and had nothing to do with any pre-existingconditikns she had. Another claim took 2 months to process. The process time is crazy...they say it will take up to 30 days but it takes way longer and then you have to fight them to prove that the claim is legit, which is annoying given you have provided them with detailed vet records. So overall, price and benefits are great, the claims review and submission process is a giant headache.
Insurer: Nationwide
By: Paige
Awesome Insurance, A Little Slow on Claim Turnarounds
This is our first year having insurance and so far we have been happy with our choice of getting it. My only complaint, and it's not even that bad, is that sometimes the time it takes to get the claim settled and money back can take a little time. Over all, very happy with Nationwide Pet Insurance and the 90% back after the deductible.
Insurer: Nationwide
By: Melissa
Good coverage, fast claims resolution
I've had Embrace for the past 3 or 4 years and never used it until now. I have a 13 year old dog that is now having medical issues and Embrace customer service has shown professionalism and compassion every time I've contacted them. Also my wait time to speak to someone is usually very short so I'm not wasting too much time on hold. They process the claims quickly and I'm very appreciative. I've had other pet insurance in the past that I wasn't happy with and Embrace has proven to be a company I can depend on for fast resolution
Insurer: Embrace
By: Toby
Pretty good coverage
Overall the insurance coverage is good. I like that it pays for heartguard and nexgard supplies which many others do not. My only negative comment is the turnaround time, roughly three weeks from when they receive the claim to when you are notified about payment. I have used another insurance which their turnaround time was less than 2 weeks in most cases.
Insurer: Nationwide
By: Carolyn
Excellent service! They take care of you & your pet :)
They are great with taking care of claims in a timely fashion and keep you up to date on the status without you having to call them to ask which I think is great! We appreciate your service :)
Insurer: Embrace
By: Selina
Nationwide pet insurance is one of the best things we have done for our pets.
Really appreciate the prompt responses to our questions and claims.
Insurer: Nationwide
By: Linda
Quality Service
From the time I called for questions on how to create a claim until the time of direct deposit into my account everything went well and everyone that I came in contact with was nothing but helpful
Insurer: Trupanion
By: Karen
Too slow, but finally paid
Unfortunately, my first big claim didn’t go very smoothly. Although I filed the claim with all medical notes and invoices, every time I called to check the status of the claim I was told medical records were needed. I would have to insist until the agents would read the notes and agree they had all that was needed. Still, it took beyond 30 days to process the claim. It appeared like the underwriters were delaying the claim or not very coordinated in requesting medical records they already had. So I rated them a 7 bc although they took a while and I had to be very persistent, the last agent I spoke with recognized this had taken too long and moved the process along. We were paid shortly after that.
Insurer: Nationwide
By: Alain
best thing I did was get insurance for my dog
very happy handled my claim very quickly
Insurer: Nationwide
By: James