Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Reasonable and fair!
I have been extremely pleased with the quality of service and prompt response I've had from Embrace.
Insurer: Embrace
By: Nancy
So easy to work with!
Embrace is so easy to use. I have had my dogs on it for a couple of years and I love the wellness credit. This year I have had to use the actual insurance for illness. The forms are super easy to fill out, the process of making the claim is a breeze, and if I have problems or questions the customer service can't be beat! I highly recommend Embrace pet insurance!
Insurer: Embrace
By: Stephanie
Nationwide per insurance is great and very simple to file claims.
The 24 hr vet assistance line has been very helpful when we had questions about post surgery issues our dog had recently.
Insurer: Nationwide
By: Mike
Nationwide is a joke
My sister got Nationwide for her 8 week old puppy. Nationwide has denied every claim for this dog due to the fact that at the initial appointment the puppy had worms. EVERY PUPPY HAS WORMS YOU IDIOTS! the dg subsequently ate a piece of wood and had a blockage. They denied all claims because the puppy had worms. They are a ripoff and you would be better off burning your money. USE ANY OTHER COMPANY!! TELL EVERYONE THEY ARE SCAMMERS! RUN!
Insurer: Nationwide
By: Jamie
Great Insurance
This insurance covers my dog’s exam and shots as well. It was complicated at first because I am a first time pet owner so I didn’t understand some things but the customer service that they have are so helpful and kind. Every question that I have, they answered in full detail and I would understand everything about my insurance more.
Insurer: Embrace
By: Camilla
Such A Great Insurance
The insurance that I have covers for my dog’s physical exam and shots as well. At first it was hard for me to understand how a pet insurance works because I am a first time pet owner but the customer service that they have here are wonderful. Every time I had a question or concerns they would answer back in full detail and it helped me a lot to learn how everything works. I would recommend this insurance to my friends!
Insurer: Embrace
By: Camilla
Excellent coverage and customer service
I have a Yorkie that was nine years old when he had pancreatitis they helped me with no problem and just this year my little guy 12 and a half now had a thymus carcinoma cancer and they stepped up no issues and paid great customer service and great coverage
Insurer: Trupanion
By: Janai
Customer Service was kind
Customer Service was kind, understanding and gave me good feedback. She also explained my options for checking on claims.
Insurer: Trupanion
By: Terry
Great service
I have entrusted pets best for several years for my cats medical coverage. They have always been extremely helpful and knowledgeable. Thank you for such great service.
Insurer: Pets Best
By: Mary
Hassle-free
As always the process was hassle free and payment was fast. I completely understood the explanation of benefits and everything was in order. I refer you to all my friends with pets because I truly love your service however I was told MD law does not allow me to receive any credit, points etc. for referrals. If this has changed please let me know.
Insurer: Pets Best
By: Terry