Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide is awesome!
I recommend Nationwide pet insurance to everyone. Great customer service, easy process to submit claims.
Insurer: Nationwide
By: Kelly
Very pleased with Nationwide.
Nationwide (formerly VPI) is wonderful. This is our 2nd experience with covering our pets and they truly care and followup on their recovery. The insurance gives us a peace of mind knowing that we have help in the event of an incident where our furkid needs medical care. Customer Service is wonderful and always very polite, knowledgeable and informative. I do wish they would cover even a small portion of things like spay/neuter programs, and other certain breed specific things that VPI used to help cover. The cost of the insurance that we pay annually, has already more than paid for itself. Keep up the great job Nationwide.
Insurer: Nationwide
By: Judi
Nationwide is awesome!
I recommend Nationwide pet insurance to everyone. Great customer service, easy process to submit claims.
Insurer: Nationwide
By: Kelly
Excellent coverage and easy to use
We got the full pet coverage for our dog and have had it for two years. It has been excellent. Nationwide has covered everything it says it will and with the VitusVet app on my phone, it is incredibly quick and easy to submit a claim. Highly recommend.
Insurer: Nationwide
By: Holly
Every pet should have THIS insurance!
A comprehensive, affordable plan for your pet, comparable or better to other plans I've checked out. I've had Trupanion for my mixed breed terrier, a rescue, for the past ten years and have a couple of claims under way. Very simple process, via email or regular mail, plus a professional, courteous customer service support has made for a satisfying experience. I highly recommend at least considering Trupanion for your insurance needs.
Insurer: Trupanion
By: Mario
STILL WAITING!
I have submitted more than $3700.00 in hospital Bill's, for my Doberman that died mysteriously, at the age of 2yrs 10months old? I have been waiting for Reimbursement for more than 2 months? I had to go to the vet's & get his records cause they said ENBRACE CAN'T GET THEM? The vet sent them the records 4 time before they would acknowledge they RECEIVED them? HUMMM? SOUND INTERESTING... I RECIEVED A REFUND FOR HIS PREMIUM! LETS ASK EMBRACE TOGETHER... WHERE'S THE INSURANCE MONEY?? I'LL BE CALLING TOMORROW.... I MAY CXL MY OTHER DOBERMANS POLICY?? UNTIL THEN.....I CAN CHANGE MY REVIEW DEPENDING ON THE RESPONSE I GET MONDAY NOV 19, '18??
Insurer: Embrace
By: Richard
best prices 4 the coverage & coverage is pretty complete (only vet visit is not covered, most else is); friendly fast service
couldn't have saved 2 of my cats without this coverage. (actual vet service not covered; 90% of everything else is); reasonable prices that purchaser controls by adding or deleting services (like how much deductible is wanted, etc,); turn around time for reimbursement extremely fast (can have reimbursement directly deposited into checking account); customer service friendly and complete; my vet mentioned she liked this coverage (many plans within it). Ver satisfied with company...tkes your feedback into account
Insurer: Trupanion
By: mary
Great customer service, they care
Janelle and Nicky helped me with my claim. My dog unexpectedly needed orthopedic surgery due to a crucial ligament break. Surgery cost over $4,000 and healthy paws helped me cover more than half of the cost. I paid a $200 deductible and 20% of the bill because that's the plan i chose. Talking to Janelle and Nicky it was warming how much they truly care and they talked to me as friends they card about how she did from surgery. I got reimbursed direct deposit a week after my claim. It was easy doing it through the app. I am thankful I have insurance for my dog and I am satisfied with the service I have received.
Insurer: Healthy Paws
By: Yomara