Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick & Easy
Learning that my dog was going to have to have ACL surgery I panicked when I heard the cost. I called one of your representatives who quickly put my mind at ease knowing you would be standing right behind me through this whole process. I turned in my receipts and had less than a two week turn around to be reimbursed. Very, very pleased with the friendly customer service and timeliness of this company!
Insurer: Nationwide
By: Megan
Grateful for our coverage
Embrace is fantastic. We adopted an older dog knowing that he may have some health issues. We've made several vet visits in the months since we got him, and Embrace makes it super easy to submit claims. Their website is great and lets you view all claims and their status. Claims are processed efficiently and we receive our refund in a matter of a week or so. So grateful that Embrace enables us to provide the best healthcare for our pup!
Insurer: Embrace
By: Alex
Excellent
Quality, efficient service every time
Insurer: ASPCA
By: Ann
Best Pet Insurnce I've Ever Had
I've had pet insurance with other companies, but it seemed like they hardly ever covered anything. This insurance always surprises me with how quickly they respond and how happily they cover my expenses without hassle or second-guessing my vet. Kudos!
Insurer: Nationwide
By: DJB
So glad I moved from H****hy P**s to Nationwide
I don't think this is the first time I've left a review. With Nationwide Pet Insurance I have an idea of what my out-of-pocket cost are. With my previous insurance company, I was never sure what was not included in the plan, and when I call and ask I don't get a straight answer. With Nationwide, the plan is simple to understand. I've gone as far as letting people, at the vet's office's waiting room about Nationwide..
Insurer: Nationwide
By: Rodrigo
Lifesaver
So when we got our dog we knew we better get insurance because of how active we wanted to be with him, and I'm so glad we did! One night that we were out of town and he was with friends he was chewing on his kennel and broke a canine tooth. We didn't want to have the tooth extracted so we looked into root canal with a cap. If we didn't have insurance we would not have been able to afford it. So we got the surgery and had to borrow the money until it went through claims, which took a Lil while because of the cost I'm sure. But then we got the 90% reimbursement! They were so easy to work with and I'm so happy they cover more than just accidental! Thank you nationwide!
Insurer: Nationwide
By: Danielle
I'm happy and so is Ozzie and Oscar
Both of my dogs have been covered by Nationwide for several years. Nationwide has always paid the claims quickly. Most of the time the claims are for routine/preventative care. However, one day I came home from work and found Ozzie acting very strange. He was twisting and stretching out his body. I thought he may have some sort of blockage in his belly. I rushed him to the emergency room...it was a muscle strain in his back. No blockage. That's the first time I have had to use an ER. I was happy to have the insurance. The situation could have been worse.
Insurer: Nationwide
By: Marrianne
prompt
My pup is 6 years old and I have had pet insurance with Nationwide since I got her at 8 weeks old! There is always a high level of professionalism and promptness when dealing with Nationwide. I highly recommend you all to my friends.
Insurer: Nationwide
By: Katherine
Very Pleasantly Surprised With How Easy & Pain Free Figo's Claims Process Is
I had been pondering health insurance for my two dogs, Frank & Pogo, for some time and spent literally MONTHS researching policies and checking reviews and comparing coverages. I decided on Figo and crossed my fingers that it could be as easy as the ads implied. To date, I have had to submit two claims for Frank (thankfully, none for his brother to date) and both times, the process has been simple and straight forward. The first claim, January of this year, was right around the time Figo experienced some growth and the claims process was moving a little slower than normal BUT Figo kept me updated from the time I submitted the claim until it was closed and communicated that they were in the process of expanding to lessen the time it took for claims to be reviewed. The truth of that was borne out on my next claim which I just submitted on 04/28/18...I actually got my payment for that claim TODAY. That was super fast & hassle free. Figo has excellent coverage options, including a 100% reimbursement plan which I opted for. The rates are reasonable, the app & website are FANTASTIC. I particularly liked that Figo does NOT offer a "wellness package" as I wasn't interested in coverage for routine visits but more for out of the ordinary expenses for my guys. This has turned out to be the perfect policy and perfect insurer for us. I have recommended Figo to everyone I know with pets and I wrote my vet an email last night and asked her to share my experience with other clients who were looking for insurance for their own pets (her office is a big proponent of pet insurance and have lots of info available on lots of plans but I thought some real life experience with Figo would be helpful to other pet parents.)
Insurer: Figo
By: Jen
Helpful and straight forward so far.
They respond very quickly and are helpful.
Insurer: Nationwide
By: Christiana