Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace is Part of the Team that Saved our Cat
We are a three cat household and so early on we decided we needed to obtain insurance for our four-legged family members. We had always been pleased with the service and quick payment of wellness claims. Then in November 2013, our sweet cat Stefani was diagnosed with kidney lymphoma. It was a scary time for us after we discovered the "lump". When we were provided with a treatment protocol and the cost, it was bit overwhelming; however, we soon discovered that because of our insurance, the cost of treatment was no longer a big concern for us and we could focus on Stefani's treatment. Stefani has been cancer free and it's been a year since her final chemo treatment. She continues to be seen by her oncologist and Embrace continues to cover her post-cancer treatments. Thank you to Embrace for being part of the team that saved her life!
Insurer: Embrace
By: Scott
Excellent customer service and east/fast to submit claims...
I’m very impressed and pleased with Embrace’s customer service. The claim process is simple and quick. I’ve never experienced any problems and have been a customer for years. I’m grateful for pet insurance and Embrace taking care of my baby.
Insurer: Embrace
By: Vicky
Great Company!!
Trupanion is proffessional, and compassionate company!! A must have for your pets!
Insurer: Trupanion
By: Stacy
Good insurance
Love the insurance. The website (s) should be combined to just 1. Submit the claim, view the claim and receive the claim all together. Also the amount of time it takes from submission until you receive your check is too long. I feel it should be quicker.
Insurer: Nationwide
By: Charlotte
Reliable and really care about you companion pet
Nationwide people must be pet lovers too as I am always thankful for the way they handle claims. Never a hassle. Confident an get the best care for my dog
Insurer: Nationwide
By: Eileen
We are lucky to be "Embraced!"
We have been able to count on Embrace to help alleviate the high cost of veterinary care for our "furry problem child," our Golden Retriever, Levi. Embrace was there when, at four months, he ate my son's very large sock and needed emergency surgery. Little did we know that was only the beginning! Embrace has been there for us through poisonous snake bites, several life-threatening events, including toxicicity from an unknown substance, as well as more surgeries and other emergencies.. Through it all, Embrace was quick to settle the claims so we could financially recover more quickly from Levi's many emergencies. He is a 9 year-old "puppy" that brings a smile to everyone he meets and joy to our family. Thanks, Embrace! '
Insurer: Embrace
By: Susan
Fractured tooth
My chihuahua, Lulu, fractured several of her teeth and had to have them removed. At first the coverage was denied, but I asked them to have a second look and they covered the expense of the surgery. What a relief it is to have insurance through Embrace.
Insurer: Embrace
By: Maxamina
Amazing
Getting an Italian greyhound I knew I would need pet insurance. I immediately purchased embrace and I couldn’t be happier. They paid my claims in 15 days or less and the money was deposited 2 days or less into my account. They also left a nice message to make sure my doggy would get better. Thank you embrace
Insurer: Embrace
By: Shannon
Fantastic customer service
I always dread having to call large companies because I have always had poor experiences with their over the phone customer service, but ASPCA is different. Every time I have called I have been able to get through right away; no wait times! Every person I have spoken to has been extremely kind and helpful. I have never hung up the phone frustrated with them. They also always ask me how Louis is doing and I love that! The question feels genuine like they actually care how he is feeling. I have not experienced delay times when processing a claim from ASPCA, which is phenomenal. I am all around pleased with the customer service I have received from ASPCA Pet Health Insurance. When people ask me what insurance I have for Louis I always tell them ASPCA and praise them. Not only is their customer service excellent, but their rates are reasonable and I like that I can pay monthly, annually, semi annually, or yearly! The wellness add on was a plus because I had a hard time finding that with any other pet insurance company. Also, the app is so conveinient!! Throughoully pleased with my experince thus far with ASPCA Pet Health Insurance!
Insurer: ASPCA
By: jenna