Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Still waiting for remebusmement
Took my dog to the vet on November 17 and I'm still waiting for remebusmement. So far I'm not impressed with this insurance company and I'm seriously considering canceling the insurance.
Insurer: Pets Best
By: Michelle
The perfect partner in pet healthcare!
I have had coverage with Nationwide for a couple of years now and have been impressed with how easy it is to do business with them... and in fact often complain to my health insurance company how much easier it is to submit claims! Anytime a friend gets a new pet, I recommend Nationwide as the perfect partner in keeping their fur-baby healthy.
Insurer: Nationwide
By: Laura
Overall outstanding pet insurance and service!
Our dog needed eye surgery for melanocytoma/melanoma. The whole procedure including pre-checks came close to 4,000 dollars... Healthypaws approved with no questions asked within a few days - remarkable! We are so grateful for the speedy review and the reimbursement of the costs as per contract. Super friendly service on the phone, and they even checked by email afterwards how things were going. It's a huge relief for pet ‘parents’ to have such a great insurance and not having to think about something horrible. Highly recommended!
Insurer: Healthy Paws
By: D
Overall outstanding pet insurance and service!
Our dog needed eye surgery for melanocytoma/melanoma. The whole procedure including pre-checks came close to 4,000 dollars... Healthypaws approved with no questions asked within a few days - remarkable! We are so grateful for the speedy review and the reimbursement of the costs as per contract. Super friendly service on the phone, and they even checked by email afterwards how things were going. It's a huge relief for pet ‘parents’ to have such a great insurance and not having to think about something horrible. Highly recommended!
Insurer: Healthy Paws
By: D
Good friendly service
Good friendly service and good insurance plans.
Insurer: Trupanion
By: Alison
Great service and quick claims
I have had pets best for six or eight years on Chester and I have been completely satisfied. The customer service is great and the claims were done quickly. I will most likely use pets best again when I acquire another animal.
Insurer: Pets Best
By: Sandra
Fast Response from Pets Best.
Fast Response from Pets Best. Thank you!
Insurer: Pets Best
By: Michele
I always have a smooth experience
I always have a smooth experience with you guys and haven t had a problem yet!
Insurer: Trupanion
By: Maho
delivered as promised
Dealing with Trupanion is quick and easy...delivered as promised
Insurer: Trupanion Canada
By: Joan
Excellent customer service.
Excellent customer service. Quick claims pay out Excellent coverage.
Insurer: Trupanion Canada
By: Nicole