Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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we are in the process of resolving the issue.
we are in the process of resolving the issue. i am appealing a claim and ashley was VERY helpful
Insurer: Trupanion
By: Mark
Fast and efficient service.
Fast and efficient service.
Insurer: Trupanion
By: Richard
Easy to file a claim,
Easy to file a claim, prompt responses.
Insurer: Trupanion
By: Peter
This was the first time I’ve had to submit a claim.
This was the first time I’ve had to submit a claim. It was simple, no questions asked. My vet and trupanion took care of everything and they kept me updated with emails as the process went on.
Insurer: Trupanion Canada
By: Brianna
I wish my Health Insurance was this easy to understand
I am very happy with all of my interactions with the Embrace team so far. When I was looking for Health Insurance for my newly adopted puppy I had a lot of questions. The woman who took my call was great. She started and finished the process. She had answers to all of my questions, and more importantly was able to explain things in a way that actually made sense to me. I'm sorry I don't remember her name, because she really sold me my insurance. They have every option you could possibly want for your pet, and I really think the prices are very reasonable. I never purchased insurance for any of my previous pets, but that will never happen again. Thank you Embrace, for making payment and claims as easy as you do.
Insurer: Embrace
By: Debra
ALWAYS QUICK AND EXCELLENT SERVICE!
We appreciate all your company does for us with your quick and excellent service.
Insurer: Healthy Paws
By: JIM
Learning more about Baby Girl
About 3weeks ago I found that Baby Girl was ill with GI problems. My wonderful vet at Langley Animal Hospital, Dr. Raj, did extensive tests. She had to stay at the hospital overnight and the bill was $1500. Nationwide paid about half, which was what I had expected. Then she had a follow up check-up and Dr. Raj found that she needed oral surgery. Nationwide paid about 90%of this bill. I really appreciate the care we received from the Langley Animal Hospital and also from Nationwide. Baby Girl is better, but she has lost weight and now she had to eat a special veterinary diet. Her spirit is excellent. She loves to walk, especially on sunny days.
Insurer: Nationwide
By: Mary