Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
My experience tod date has been very good.
So far my experience has been very good. All claims approved. Only comment is response time a little long
Insurer: Nationwide
By: Debora
Take the $$ Out of the Decision!
Healthy Paws is the best! It is extremely easy to submit claims; my vet sends me a PDF file with my invoice via e-mail, and I just upload this on the Health Paws website. In addition, Healthy Paws processes my claims in an extremely timely manner, with everything resolved in less than two weeks. Any coverage benefits are deposited directly to my checking account. The whole process couldn't be easier! All this for an extremely reasonable cost. What this means is that when considering care that my pet needs, cost is not really an issue. Makes decisions MUCH easier! Add in great customer service and I am VERY happy that I chose Healthy Paws.
Insurer: Healthy Paws
By: Howard
Embrace Pet Insurance, when compared to other insurers, rates 5 stars!
Having had other policies with different insurers in the past, I experienced a host of issues when it came to reimbursement. After they nit picked out all the things they were not going to pay for in a claim, you were left with very little (if any at all) reimbursement. One of the biggest differences between all pet insurance carriers compared is that Embrace covers your vet's office visit. Have not found another who covers this expense and it is often the primary expense of your visit. Additionally they reimburse based upon your actual cost, not on a predetermined schedule. Claims are processed expediently and all EOB information is available through your log in. In my opinion, Embrace is, hands down, the best pet insurer on the market today. You even get to choose your level of coverage and deductible!
Insurer: Embrace
By: Kristie
From personal experience I highly recommend ASPCA to pet owners
Since April 2013 we have had our 3 dogs on the level 2 plan with ASPCA. Recently 2 of our dogs had extensive medical care resulting in hefty vet bills. Thanks goodness for ASPCA!! Their response and payments on these claims were hassle free and prompt. I highly recommend ASPCA to pet owners!
Insurer: ASPCA
By: LYNDA
Nationwide is awesome
My lab puppy is a challenge and is extremely active. He finds himself getting hurt and into everything . He has had to wear the cone of shame more times than we can count. Nationwide has been there for us everytime! I can’t say enough god things about them. We have had two other labs that were insured by other carriers and I wish we had known about Natonwide for them.
Insurer: Nationwide
By: Rita
#LifeSaver
Nationwide Pet Insurance was a lifesaver for our family member, a Jack Russell Terrier named Izzy. Izzy was diagnosed with a severe heart murmur (Patent Ductus Arteriosus - PDA). We were referred to the University of Minnesota Veterinarian Medical Center and she had to have surgery to correct the murmur or she wouldn't make it to her 1st birthday. Izzy is now 1 and Nationwide along with U of Minnesota Vet Center saved her life. Thanks for making my son and daughter's first puppy a permanent family member. Steve Heydt
Insurer: Nationwide
By: Steve
Three and a half months later I'm still waiting for a response
When I uploaded my documents figo informed me that due to "growing pains" and a pending transition in the process, my claim may take much longer than usual to process- up to six weeks. Almost three months later I still hadn't gotten a response. They had, however, doubled my monthly premium with no advance notice. I called and was told that a customer service manager would call me first thing the next morning as she was out for the day. Two weeks later, I still can't get a hold of her and I'm starting to think she doesn't exist.
Insurer: Figo
By: Amy
we have no complaints so far
We are happy with our decision to go with Pets Best. I asked my friends, googled pet insurance & even looked st another insurance through our vet. We made the right decision signing up our boy with pets best. We have no complaints so far. The claims are easy to file, they pay promptly & fairly, so far!
Insurer: Pets Best
By: gail