Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very helpful and caring staff. Response on questions was very quick.
Helpful caring employees. Very quick to respond to inquiries.
Insurer: Healthy Paws
By: Valerie
Pleasantly surprised
I got my dog a year ago, based on the urging of others I reluctantly purchased pet insurance, and I have been pleasantly surprised at the quality of insurance and customer support,. I really appreciate not having to fight over getting claims paid, although I wouldn't mind in you could speed up the 30 day processing.
Insurer: Nationwide
By: Howard
Peace of mind when we need it most
Getting VPI (now Nationwide) pet insurance was one of the best things we could have done for our dogs. When they get sick or injured, we can focus on getting them the care they need and not how it will hurt our finances. We have had a couple expensive emergency and diagnostic visits that were completely covered after deductible and that is the kind of peace of mind that we so value. Nationwide agents have been so professional and friendly every time we have talked to them. Claims are easy and although payments take a few weeks, those are easy with direct deposit. Thanks!!!
Insurer: Nationwide
By: Kelly
Great job
Easy to use. Online access. Quick response
Insurer: Nationwide
By: Brian
Clear and reliable coverage for what matters most to my dog and to me
I appreciate how easy my policy coverage is to use, and how prompt and understandable the claims process is. I trust Nationwide for backing up my precious dog’s Healthcare.
Insurer: Nationwide
By: Zena
Efficient, fair, and easy to use.
I feel like Nationwide has done very well by my family. We have 3 cats on Nationwide, and 2 with serious health issues that Nationwide has supported us through without any additional effort on our parts. I would highly recommend using Nationwide coupled with the Vitus Vet app to allow for quick claim entry to ALL per owners as an essential element of your families health strategy.
Insurer: Nationwide
By: Shawn
Glad I choose to have an insurance for pet
Never had pet insurance before, seemed to have not needed it - but the first time I got it out of a whim it really helped us ! Puppy swallowed something a month after got coverage ! thanks for a great service !
Insurer: Nationwide
By: Daniel
Do not buy this pet insurance
I turned in 2 claims. Received no feedback as to whether or not they would be paid. After 2 1/2 months I called. I was told the insurance does not cover diabetes because I have a “basic” policy. They never fail to take $45 out of my account each month but can’t even respond to several emails I sent them regarding the claims. I cancelled the insurance. Worthless!
Insurer: AKC
By: Michael
Great Pet Insurance Provider
Healthy Paws has been the right choice for us in caring for our CKCS. After a recent claim, they reached out to personally ask how our Louie was doing. This is greatly appreciated, and honestly in this day and age, unexpected. Healthy Paws has been a pleasure to work with, and I recommend them to all of our friends with pets.
Insurer: Healthy Paws
By: Steve
Pretty good insurance
Pretty good insurance. I like when I had the claim mailed to me because they broke down what was and wasn’t covered. I have since opted to get my reimbursement digitally and I like the speed better, but there’s no explanation with it. I’m not sure how to find that info. I’d give more stars, but they just sent an email asking how my dog was since he was at the vet and if he’s still under the weather, to call their vet helpline. My dog simply went in for a wellness check so the email is clearly mass-generated and impersonal. I do not appreciate how inaccurate it was. Also, if my dog was sick, I’d be calling my own vet, not their helpline. Other than getting no explanation of coverage with my digital reimbursement and the inaccurate, automated emails, I’d recommend this company as an option for someone looking for pet insurance. I do like how it covers for some routine procedures with the wellness package, vs. only emergency ones.
Insurer: Nationwide
By: Lacy