Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Great Pet Insurance best thing for anyone to have.
I recommend this insurance to anyone with a pet. This is the best thing I ever did to help my loving pets. Wouldn't be without it. They are easy to submit claims and fast on the returns. Love the direct deposit .
Insurer: Nationwide
By: Patty
it is worth the money if you start with a puppy
had two dogs one on it. Almost wouldn't cover anything on my 6 year old but covered everything my puppy. So if you start with a puppy it is a good value. Other thing it took 3+ weeks to handle claim. Even when claim is sent the same day. Seems a little to long.
Insurer: Nationwide
By: Carl
We are very satisfied with Nationwide pet insurance!
It is easy to get claims to Nationwide pet insurance. We are very happy we have our pets insured with Nationwide.
Insurer: Nationwide
By: Paul
One of the best decisions
Getting a Healthy Paws policy for my German shepherd, Gus, is one of the best decisions I've ever made! Customer service is fantastic. It's so easy to file claims through the app and they are very prompt and communicative. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Judy
Very easy to work with.
Settle claim in a timely manner. Very easy to work with as a company.
Insurer: Nationwide
By: Daniel
No hassle claims
Not only is making a Nationwide claim easy, especially with the VitusVet app, it is no-hassle and worry-free! Our senior kitty was recently diagnosed with a bladderstone and we didn't lose a wink knowing that we could get her treated and Nationwide would take care of us. With a few simple "clicks", the claim is in and I can focus on loving on my kitty. When they're done, it goes directly into our account with another simple click. We have truly enjoyed our Nationwide experience so far.
Insurer: Nationwide
By: Stephanie
Nationwide is on my side!!!!!!!
One of the best decisions I made to cover my boys and us. Caring and compassionate customer service. Claim process in perfect timing to pay off credit card. Perfect system. I’ve did research when still VPI. Nationwide is on our side. Feeling of secureness. We appreciate you very much.!!!! Thank You for everything !!
Insurer: Nationwide
By: Geraldine
THEY WILL STEAL FROM YOU
My dog saw an emergency vet a year and a half ago for blood in her urine because she played too hard and suffered some trauma. Now, my dog is having UTI problems, completely and obviously unrelated. Trupanion is claiming I am ineligible because of the blood in her urine even though that was TRAUMA and this is an actual illness. I pay trupanion to help me with the $500 cost of this treatment and they refuse to cover it. THIS COMPANY STEALS YOUR MONEY AND WILL FIND ANY REASON POSSIBLE TO NOT COVER CLEARLY COVERED ILLNESSES IN YOUR POLICY.
Insurer: Trupanion
By: hannah
did a lot of comparison before I chose Embrace and so glad I did!
Prices and coverage are very reasonable, great customer service, and easy claim filing. I especially love being able to structure the coverage options and deductibles in a way that meets the needs of my pet and my budget. I have 2 dogs, 5lbs/11yrs and 165lbs/4yrs, totally opposite ends of the breed, age, and weight spectrum, lol, and Embrace has come through for them each time I needed them too! Best bang for my bucks!
Insurer: Embrace
By: Deborah
You guys are great!
Dexter has had a rough go but you have always been there to support us. I thank you from the bottom of my heart I don’t know what I would do without you
Insurer: Nationwide
By: Sandy