Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide is number 1
Nationwide has always come through for my dogs. I know love even more so how quick payment is transfer into my account. Technology, I love it!
Insurer: Nationwide
By: Christopher
I'm questioning the worth of this policy and whether this company cares AT ALL about it's customers
Every time I submit a claim in this company they start a delay and deny tactic. It is very convenient (for them) that they do not have all the required documentation EVERY time a claim is submitted even though this information has been provided multiple times in the past.
Insurer: Embrace
By: Patrick
Simply the BEST
Best overall and perfect customer service!
Insurer: ASPCA
By: Arlene
I wish human health insurance was this good.
I am truly grateful for the customer service and fair policies at Nationwide.
Insurer: Nationwide
By: Adam
Healthy Paws Pet Insurance
Last year, at about this time, Walter could barely walk. Now, he’s moving right along. I was thinking, just this morning, that without Healthy Paws I wouldn’t be able to provide him with this life-changing care. Walter means everything to me, and we thank Healthy Paws from the bottoms of our hearts. Over the years, I’ve recommended Healthy Paws to every dog-owner friend, and to strangers too. So many of my friends have signed up with you, and all are pleased. Love, Lisa & Walter
Insurer: Healthy Paws
By: Lisa
Couldnt be happier with the service provided.
Easy, Fast & Friendly. Everyone was incredible and a pleasure to work with. So glad I chose this company to insure my pets.
Insurer: Trupanion
By: Ryan
Excellent
Very quick payment on claims, always helpful and friendly whenever I call.
Insurer: Trupanion
By: Danielle
Outstanding!
Overall Excellent!!
Insurer: Trupanion
By: Alma
Excellent, Caring Service
My wife and I were recently Healthy Paws customers until we suddenly lost our mastiff. Losing our dog was a significant tragedy and while that can't be changed, the stress of that could have been so much worse. She had significant hospital bills which were terrifying to rack up. On multiple occasions, we have had to file large claims and each time, they were reimbursed without argument. We cannot tell you how grateful we are for that. Additionally, a couple of weeks after our loss, we received a card signed by the team at Healthy Paws. It was very touching. I don't know when we'll get another dog but when we do, we will for sure be insuring them through Healthy Paws as well as recommending Healthy Paws to everyone we know. **A 9 was given rather than a 10 only on the basis of having to be reimbursed rather than payment being directly issued to the Vet; otherwise, I would rate a 10**
Insurer: Healthy Paws
By: Kari
Great Decision
So pleased I decided to purchase pet insurance through Nationwide! The cost is reasonable, customer service is terrific. Very easy to submit a claim and it is paid quickly. The explanation of benefits is very helpful. Will always use and recommend Nationwide for my pets.
Insurer: Nationwide
By: Tame