Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Everyone was helpful and the process went smooth.
Everyone was helpful and the process went smooth.
Insurer: Trupanion
By: Debi
As always the people are wonderful!
As always, the people are wonderful! Thanks!
Insurer: Trupanion
By: Shari
Matt himself was very kind and courteous.
Matt himself was very kind and courteous. But as of right now I have not received an answer to my question. Waiting for it to be resolved.
Insurer: Trupanion
By: Phyllis
Super helpful and friendly.
Super helpful and friendly. She’s an asset to Trupanion
Insurer: Trupanion
By: Mana
Friendly service and quick responses
Friendly service and quick responses
Insurer: Trupanion
By: Stephanie
Very fast,
Very fast, good experience! I have already shared my experience with several people that have pets. thank you.
Insurer: Trupanion
By: Deanna
Alice was wonderful she answered my questions and quieted my doubts.
Alice was wonderful, she answered my questions and quieted my doubts. Thank you again!
Insurer: Trupanion
By: Suzette
It took almost 10 minutes to get transferred to someone just to change my billing date.
It took almost 10 minutes to get transferred to someone just to change my billing date. It would be nice to receive faster customer service. Especially for something so simple.
Insurer: Trupanion
By: Erin
Tim was very personable and quite kind and compassionate.
Tim was very personable and quite kind and compassionate. I really appreciated his him.
Insurer: Trupanion
By: Bruce
just the usual friendlyintuitive and correct advice--very happy with the service.
just the usual friendly,intuitive and correct advice--very happy with the service.
Insurer: Trupanion Canada
By: Lois