Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion is awesome.
Trupanion is awesome. All my experiences have been extremely positive and the claim was paid very quickly.. Thank you
Insurer: Trupanion
By: Eldora
Its a stressful time when your pet is sick,
Its a stressful time when your pet is sick, and worrying about an insurance claim was the last thing on my mind. I was happy with the coverage and impressed that is all happened so easily.
Insurer: Trupanion Canada
By: Debbie
My Vet has submitted the claims ,
My Vet has submitted the claims , trupanion has approved by the next day and the money is deposits into my account within days. Hassle free and very helpful.
Insurer: Trupanion Canada
By: Leslie
My time on hold was frustratingly long but once I got through my issue was addressed quickly.
My time on hold was frustratingly long, but once I got through my issue was addressed quickly.
Insurer: Trupanion
By: W
I am impressed with the employees of Trupanion.
I am impressed with the employees of Trupanion. A+ on customer service . Thank you.
Insurer: Trupanion
By: Shelley
Arianna was a pleasure to deal with on the phone.
Arianna was a pleasure to deal with on the phone.
Insurer: Trupanion
By: Mary
Tim was very courteous and helpful and expedient.
Tim was very courteous and helpful and expedient.
Insurer: Trupanion
By: Jennifer
Excellent customer service,
Excellent customer service, prompt repayment of claims covered, easily online submission.
Insurer: Trupanion
By: Justin
Victoria was amazing.
Victoria was amazing. Very friendly, fast service, no waiting on the phone. I was extremely happy with my phone call. I really appreciate the call with Victoria
Insurer: Trupanion Canada
By: Curt
I love the way pets are the most important people in your lives as they are in mine.
I love the way pets are the most important people in your lives as they are in mine. I feel personally cared for when you care for my pet
Insurer: Trupanion Canada
By: Dee