Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great Pet Insurance
Our puppy 7 months old. Vet clinic recommended Embrace. Loved the choices for coverage and the claims are soooo easy to file. Reimbursement check arrives promptly. Great pet insurance.
Insurer: Embrace
By: Deb
Fast easy claim!
I’m so happy we chose healthy paws! Our dog was acting funny and it turned out he swallowed a carpet staple among other things. He had an overnight stay in the hospital :(. Submitting my claim was quick and easy and I received reimbursement in less than 2 weeks. They even emailed me after to check and see how he was. I definitely recommend Healthy Paws to everyone!
Insurer: Healthy Paws
By: Traci
Very satisfied with process and outcome
I have had Nationwide (formerly VPI) for almost 5 years and submitted the 1st. claim for my French Bulldog last month. Processing the claim was simple and the vet bill was paid in full minus the $100 deductible. I hope I don’t have the need to submit future claims, but I am very satisfied with my first experience dealing with Nationwide.
Insurer: Nationwide
By: Robin
Trupanion is awesome.
Trupanion is awesome. All my experiences have been extremely positive and the claim was paid very quickly.. Thank you
Insurer: Trupanion
By: Eldora
Its a stressful time when your pet is sick,
Its a stressful time when your pet is sick, and worrying about an insurance claim was the last thing on my mind. I was happy with the coverage and impressed that is all happened so easily.
Insurer: Trupanion Canada
By: Debbie
My Vet has submitted the claims ,
My Vet has submitted the claims , trupanion has approved by the next day and the money is deposits into my account within days. Hassle free and very helpful.
Insurer: Trupanion Canada
By: Leslie
My time on hold was frustratingly long but once I got through my issue was addressed quickly.
My time on hold was frustratingly long, but once I got through my issue was addressed quickly.
Insurer: Trupanion
By: W
I am impressed with the employees of Trupanion.
I am impressed with the employees of Trupanion. A+ on customer service . Thank you.
Insurer: Trupanion
By: Shelley