Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great coverage!!
Very pleased with company and policy!
Insurer: Nationwide
By: Linda
Great service
Nationwide takes great care of my Boston.
Insurer: Nationwide
By: Sheila
Trupanion provides great coverage for our girl
Trupanion came through again for us! Venus, our Bernese Mountain Dog, was in distress and had stopped eating. It turned out she had swallowed a sock, and it had lodged in her stomach (very serious). It was a Sunday, so she had to go in to the emergency vet. She needed X-rays and an endoscopy procedure, both of which Trupanion covered under her insurance policy. Venus made a fast and complete recovery, and Trupanion processed our claim and made the payment to my account within the week. Venus' medical coverage though Trupanion is well worth it -- we plan to keep her coverage with them as long as our girl is with us (hopefully a long time to come).
Insurer: Trupanion
By: Michael
Healthy Paws Pet Insurance Won't Let You Down When Your Pet Needs Them!
I want to highly recommend Healthy Paws Pet Insurance for the exceptional service they have provided me. Earlier this week, I submitted two claims in relation to a rather expensive leg surgery my Golden Retriever recently underwent. Unfortunately, he had complications and ended up in the emergency room a couple days later. In just a matter of a few hours following my claim submission, Healthy Paws had reviewed and approved both claims. I have carried Healthy Paws Pet Insurance on both of my Golden Retrievers since they day I brought them home and they have always responded to the claims I submit in short order. I couldn't be happier with their service and knowing my pets will be very well taken care of when they need medical attention. Thank you Healthy Paws. Count me in as a well-satisfied customer!
Insurer: Healthy Paws
By: Gary
Always have amazing service.
Always have amazing service. Never hold times, customer service knows their stuff and they are always sweet and seem to genuinely care about your situation. Thanks!!
Insurer: Trupanion Canada
By: Rachelle
Knowledgeable and helpful
All our pet insurance needs have always been dealt with in a timely manner and to our satisfaction without any hassle. Whenever we contacted Trupanion either via phone or email, our questions were answered and people we dealt with were courteous, knowledgeable and helpful.
Insurer: Trupanion
By: Aleksandra
Thank you!
The woman I spoke to really knew her job and helped me quite a bit.
Insurer: AKC
By: William
fast and easy.
fast and easy. One email is all it takes!
Insurer: Trupanion
By: Yelena