Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Want pet insurance? GET TRUPANION! PAWS DOWN! Not sure about pet insurance? GET IT. GET TRUPANION. You will NOT be sorry.
Simply put, we would not be able to afford the surgery our dog needs without our Trupanion policy. I am SO GLAD I bought the coverage; it has been worth every penny. And now that I actually have a claim, Trupanion representatives have been PHENOMENAL. Pleasant, professional, patient, prompt, extremely helpful, and genuinely concerned about my dog's wellbeing. They have made sure I get the maximum benefits my policy coverage allows. I am HIGHLY IMPRESSED. Will ALWAYS buy Trupanion insurance for my future pets!
Insurer: Trupanion
By: Melissa
Trupanion always handles any claim quickly and efficiently. Everyone you speak to is always friendly and caring.
Any time i have had to submit a claim or have a question they are always very helpful. Everyone there is kind and takes time to make you feel like they do actually care about what your are going thru. I wish human insurance companies would be as helpful and caring.
Insurer: Trupanion
By: ALLAN
Thanks for making it possible for Ivan to receive dental treatment.
Outstanding service
Insurer: Nationwide
By: Patty
Awesome
Always a pleasure working with Nationwide
Insurer: Nationwide
By: Maria
Wonderful customer service!
I’m very happy with Nationwide Pet Insurance. The Customer Service people I’ve dealt with really know their stuff and make you and your pet feel like valued customers. I’m also satisfied with the timely processing of the claims I’ve filed.
Insurer: Nationwide
By: Ondina
Best investment I ever made
My girlfriend recommended your insurance co and I have been more than happy with her recommendation. Your response to my claims are quick and beyond my expectations.
Insurer: Nationwide
By: Theresa
Greats service all around
Always receive help when I call or send paper work. Never having to wait on the phone is like gold these days I appreciate talking to a person rather then a machine.
Insurer: Nationwide
By: Jesus
Great customer service and ese of filing a claim
TRupanion's customer service employees are always friendly and accommodating. They can easily answer questions even though it is not always what we want to hear.
Insurer: Trupanion
By: Annabelle
Thankful for Nationwide Pet Insurance.
So glad I made the decision to have insurance for my dogs, it has been extremely helpful. Nationwide has been very good to deal with and I have had insurance through them for both of my dogs for many years.
Insurer: Nationwide
By: Robin