Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Very disappointed. Let me down when my dog needed them most
My Bichon is 14 years old and suffers with arthritis. My vet suggested doing cold laser therapy and it helped so much with her movement. However without any advanced notice, overnight Trupanion changed the cold laser therapy to a separate rider and then said if I purchase the rider, something that was once covered FOR MONTHS, is now considered pre-existing and they will no longer cover it. So when my dog actually needed their help the most while she suffers from arthritis, they just ripped the rug right out from beneath her. They took away something that was once covered yet I am still paying the same ridiculous amount each month ($115). I have been a customer for many years and have SIX animals covered with them (5 dogs and 1 cat) and they refuse to work with me. I consider that unforgivable. I used to highly recommend them to everyone I know and that will never happen again now. I feel completely let down by a company that I used to revere. Very, very sad!
Insurer: Trupanion
By: Carol
I am very happy with the service.
I am very happy with the service that I have received and the coverage that has been provided to my furry baby. Every time I call, I get a real person. Most of the vet needs for our dog have been cover. I heard nightmare stories regarding other companies providing pet insurance. I have had nothing but great help.
Insurer: Nationwide
By: Laura
excellent
I could not be happier about the way I was treated with kindness and they seem to care. My claim was settled right away. I RECEIVED A FOLLOW UP CALL about the health of my dog. I HIGHLY RECOMMEND ASPCA
Insurer: ASPCA
By: PENNY
No hassle for emergency dental
My sweet GSD awoke with a severely swollen face. After rushing to the vet, it’s discovered he has an abscessed canine. Surgery scheduled after beginning antibiotics- vital due to last years cruciate ligament surgery- and tooth removed. No hassle filing for claim. Electronic paid. Simple. We are so pleased with having pet insurance with Nationwide for all 3 of our dogs. It gives us peace of mind that we can provide them with stellar care without losing the house.
Insurer: Nationwide
By: Jane
I love this insurance company!
The people in this company are incredibly kind, helpful and professional. Couldn’t be happier with their service.
Insurer: ASPCA
By: Cheryl
Compassionate and Effective Care
I’ve been using ASPCA health insurance coverage for my animals for a long time and they always prove to be a great choice. Easy to apply. Affordable coverage. Easy to submit claims. Timely paybacks. Great coverage and options for coverage. And to put a cherry on top, their customer service follow up is personal and caring. I highly recommend ASPCA for your pet’s healthy future.
Insurer: ASPCA
By: Stephanie
Great, at first.
I chose PetsBest when we first adopted our rescue. Still in need of puppy care. I selected the premium that stated coverage up to a certain point in regular annual care. At first it was great covered certain things, etc. Now that our second year has rolled around, it has covered anything. I'm pretty disappointed. As I understood it would renew certain coverage every year. I would discontinue the coverage, but if any emergency were to happen... well, I've read they are very helpful in that area.
Insurer: Pets Best
By: Nicole
AMAZING PET INSURANCE COMPANY!
I am so impressed with Healthy Paws that I am just going to post my original email as my review! "Hi Healthy Paws, I am so very, very impressed with your wonderful service - from the start of Bilbo getting sick to quickly settling the claim so I could pay off my credit card immediately. Your caring, thoughtful representatives helped me feel reassured as Bilbo was going through the surgery that the treatment should be covered or at least the claim would be addressed expeditiously. Bilbo is doing much better - he just had his stitches taken out of his tummy yesterday so he can get back into the streams and lakes like the real hiking dog he loves to be. He's delighted that the pillow-of-shame has finally come off!! Thank you again for your caring concern and great service! Sue and Bilbo : ) "
Insurer: Healthy Paws
By: Sue
Very pleased
I've only been with Embrace Pet Insurance for a few months and have only used them for some wellness services. I received reimbursement for these services within a few days of submitting my claims. Having direct deposit is great also!
Insurer: Embrace
By: Kendra