Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Insurance gave me options to pursue all options
I will never quit the insurance. I don’t know how I could have dealt with her cancer and then her bilateral Boxer Eye. She was in a cone for 5 months. It was heartbreaking and scary. You guys made it bearable, my stress was decreased by having the security of pet insurance
Insurer: Nationwide
By: Susan
Dental, XRays, Ear Aches....Everything
Our dog Doc Jones is great....mostly. He's full of energy and love but for some reason on his regular Vet vist's there's always something that needs fixing. What we thought was just a ear ache turned out to be major dental damage. Due to a chew toy that he loves, Doc cracked his back molar and made several other teeth loose. Needless to say that was the most expensive chew toy he's ever had....The vet did a great job fixing him up, but it wasn't cheap. ASPCA took the claim, reviewed it promptly, and sent us back the refund all within a week. Doc has bounced back great and is getting used to life with no chew toys. ASPCA has saved us multiple times. I would whole heartily recommend them.
Insurer: ASPCA
By: Stuart
Great Service!
Awesome people, great service and quick return on my claim!
Insurer: ASPCA
By: Abigail
Outstanding Customer Service!
I've been an "Embracer" for 4 years now and have found them to be the best pet insurance company I've ever dealt with. Quick processing of claims, precise explanation of benefits and a fair and reasonable appeals process make them a pleasure to work with!
Insurer: Embrace
By: Michael
Nationowide Insuarance puts my mind at ease knowing that "Nationwide" is in my side if I need them.
The type coverage Nationwide's medical protection is second to none to meet my pets needs, The on line ability to process a claim and automatically deposit to my checking account is effortless. Also, in the event you need to call the Contact Center, the staff are professional, courteous and knowledgeable.
Insurer: Nationwide
By: Tony
Thank goodness I have VPI
Without VPI I would not have been able to get the care Skye needed. I am so grateful for pet insurance. They processed my claims in a swift manner as well. I will always carry pet insurance through VPI. I have not had to use it outside of the wellness checkups and heartgaurd medicine in the three years that I've carried it. It has paid for itself with the treatments my dog has been through this year!
Insurer: Nationwide
By: Martha
Best Investment!
Love our Nationwide Pet Insurance with Wellness plan! Having a wolfhound he gets double doses of HeartGuard and Bravectia Flea prevention, not to mention annual wellness exams. Nationwide is fast in reimbursement and claim submission is easy! This has been a great investment for us! Thank you!
Insurer: Nationwide
By: Tracy
Efficient, timely and vistavet mobile app is great
I've been a client for 20 years and it's been great and hassle free.
Insurer: Nationwide
By: Sarah
Love the coverage that Nationwide has for my two furbabies!
Hello! You asked in an email how Bear was doing after his visit to the vet...both Buddy and Bear had their 1 year check-up, plus updating needed shots. We wouldn't use any other insurance company than Nationwide for our two boys! Customer service is OUTSTANDING!! Also reliable and caring!! Thank you for the wonderful protection for our boys!
Insurer: Nationwide
By: Shelly