Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Patient and helpful
I've found everyone I've dealt with patient and informative and wanting to help.
Insurer: Trupanion Canada
By: Barbara
Quality help.
I asked for a rather lengthy and difficult request and it was responded to in very timely and quality manner.
Insurer: Trupanion Canada
By: Barb
Very efficient company and seems to be very caring
Very efficient company and seems to be very caring
Insurer: Trupanion Canada
By: Lorraine
Very happy with business like response.
Very happy with business like response.
Insurer: Trupanion Canada
By: Georgia
Very helpful - fast reimbursement - everything explained.
Very helpful - fast reimbursement - everything explained.
Insurer: Trupanion Canada
By: Greg
Very helpful in answering my questions.
Very helpful in answering my questions.
Insurer: Trupanion
By: Bruce
Very knowledgeable and friendly.
Very knowledgeable and friendly. When I called I wasn’t expecting a friendly conversation, I was a typical boring yes and no conversation and never make you feel like you need to get off the phone now.
Insurer: Trupanion
By: Catherine
You guys are great in overall customer satisfaction.
You guys are great in overall customer satisfaction. You really care about our pets and love what you do. Thank you.
Insurer: Trupanion
By: Dannielle
Trupanion puts families first
After 30 years of pet ownership I can truly say that Trupanion puts families first. They have been there for me so many times with my Nala that I feel as if I am a part of their family. Sincere thanks to everyone at Trupanion.
Insurer: Trupanion Canada
By: Debra