Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service
I was well informed aling the way. Diring his claim. I appreciated the quick resolution to the review of his claim. It Was great service
Insurer: Nationwide
By: Michael
Quick to Process Payments and User-Friendly
I’ve had no issues with Nationwide Pet Insurance so far - they have been very fast to process my submitted claims, have a very user-friendly interface, and have been very easy to work with.
Insurer: Nationwide
By: Chelsea
Amazed
Trupanion has been amazing at helping to cover care costs for our girl before and after surgery. I am pleased with how fast and efficient they are and pleasant as well. Best thing we could have done for our dogs sake and our own! Thank you Trupanion!
Insurer: Trupanion
By: Sandra
Great Insurance
This is a great insurance! They quickly process my claims. They deposit the funds directly into my account. When I had a problem once, it was resolved quickly.
Insurer: Nationwide
By: Catherine
Response To Claims
Claims are taking 30 days for a decision, but could be faster especially when all documents provided or should set expectations as to why taking 30 days. You make great strides at notification when claim received via email, but more notification should occur during process.
Insurer: Nationwide
By: Rebecca
BEWARE, DO NOT SIGN UP
Trupanion was a true disappointment and if I had the time I would take them to small claims court and strongly believe I would win. We signed our 8 week old puppy up right away, followed the rules to a T of everything trupanion required. About a week later our little pup ingested a rock which caused her to get sick. We informed our vet we had pet insurance so they did every test under the sun.. xrays, etc. We filed a very straightforward claim, and after 2 weeks we were denied on all parts of the claim. It stated we missed their waiting period- which was not true. I called, spoke to a rep, and they mutually agreed. Then they send another letter, finding a different loophole not to cover: some how my puppy ingesting a rock and causing her to vomit fell in their “pre existing” category. It was a long, time consuming, miserable process. SAVE YOUR TIME AND MONEY!!!
Insurer: Trupanion Canada
By: Abbey
Great Pet Insurance
Customer service was great and very helpful after finalizing the claim check came very fast.
Insurer: ASPCA
By: Fernanda
Improving
My first claim was delayed because of service issues. This claim was played quickly with no delay.
Insurer: Nationwide
By: Ken
Not worth it.
Nationwide kept saying I only had a $50 deductable for my dog and her cancer treatments. Don't believe them EVER! They just paid whatever they felt like and I was not reimbursed properly. I tried to call and complain, yet they didn't seem to understand anything. They didn't seem to understand a tumor and cancer are the same thing. It didn't seem to matter to them that we are trying to save my son's service dog. They just want to deny claims instead. So frustrated!
Insurer: Nationwide
By: Courtney
Great Investment
So happy to have this insurance. It helped me during Christmas get the care for my adopted cat. Top notch and extremely kind customer service.
Insurer: Healthy Paws
By: Dezeree