Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Customer Service
ASPCA provides great customer service. They are accessible, and I always get to speak with a real live person every time I’ve had to call and have had questions. Also, their online system makes it easy to track the progress of claims.
Insurer: ASPCA
By: Reygan
A Must for your pet!
We got healthypaws insurance for our rescue dog Cali right after adopting her, and it has been by far the best decision we made for her and us! healthypaws provides the best support via a user-friendly platform. I would make pet insurance mandatory for all pet owners, and give healthypaws as a recommendation every single time!
Insurer: Healthy Paws
By: Rani
Easy, no hazz;e, great Pet Insurance!
i had a pet with no pet insurance before, When I got our new puppy I decided to try insurance. Your company made it easy for me to pick a plan and I am so happy to have found you! Thanks for the great customer service, you made everything easy. Now if you could just help me train my little puppy from hell, life would be perfect!
Insurer: Nationwide
By: Penny
Claims Processing
I would have given a higher rating but I find the time between submitting a claim and receiving a reimbursement is too long. Otherwise no other concerns. I even received a call asking how my dog was doing after a not very good diagnosis which I thought was a nice touch.
Insurer: ASPCA
By: Sue
Never thought pet insurance could be this easy
I was amazed at how helpful the Nationwide team was with my questions and claim. I wasn't sure if my dogs emergency appointment for stomach issues would be covered. It was a large bill but I was willing to pay it no matter what for my sweet boy. The team had my claim approved and a check turned around so quick. It was a pleasant surprise to get this help.
Insurer: Nationwide
By: Staci
Embrace is the best choice I could've made for our family.
I truly appreciate the security and peace of mind that Embrace Pet Insurance gives our family. Claims are easily submitted and quickly reimbursed.
Insurer: Embrace
By: Jessica
The claims staff provides prompt, efficient, cheerful, and empathetic service.
I've only had my two dogs insured through Embrace since 2016, and had not reached the high deductible I chose, until this year, for one dog. He has a torn ligament, for which vets recommended fairly expensive surgery. He also has arthritis, for which he's receiving expensive shots. Embrace has notified me promptly when they receive a claim, and again shortly after, when they make a determination. They've also responded promptly, efficiently, cheerfully, yet with empathetic encouragement to my questions. They have exceeded my expectations and confirmed my initial judgement that Embrace was the best pet insurance option for me.
Insurer: Embrace
By: Mike
Nellie’s Emergency Vet Visit
I am so happy since getting pet insurance for Nellie. While she is very healthy and doesn’t go to the vet except for annual shots.... when there is an emergency it is nice to know the Nationwide is on Nellie’s side!
Insurer: Nationwide
By: Jody
Thank you for Quick Reimbursement!
My pup unfortunately had to get an emergency surgery to remove some (now we know) non-cancerous lumps around the holidays. I was happy to see we almost got our full vet bill reimbursed and quickly - plus right to my bank account. Thank you!
Insurer: Nationwide
By: Lesley
Amazingly responsive! Seem to genuinely care!
We have had nothing but excellent service from Nationwide. Wish our “human” insurance was as good as our pet insurance!
Insurer: Nationwide
By: Oliver