Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great Service with very caring people.
I’ve had to use my plan on several occasions & Nationwide has shown me nothing care & concern for my pet & my pocket. The Representatives are very caring, knowledgeable, courteous, pleasant and professional !!!! I’m extremely happy with my service
Insurer: Nationwide
By: Saundra
Pleased
Pleased with communication, and reimbursement
Insurer: Nationwide
By: Deborah
Very satisfied with service from Trupanion.
Very satisfied with service from Trupanion. Prompt, efficient and courteous staff
Insurer: Trupanion
By: John
Great customer service.
Great customer service. Quick claims payment.
Insurer: Trupanion
By: Lynn
Courteous response
I appreciate your courteous and fast response to any claims we have made for our Seanna. We thank you Trupanion!
Insurer: Trupanion
By: Cindy
Easy Peasy
Having pet insurance through Nationwide has been so easy and rewarding. We have filed 2-3 claims and each has been processed within the time they say and without incident. This has been one of the best decisions we have made.
Insurer: Nationwide
By: Cheryle
You NEED to insure your pet through healthy paws!!
I adopted a Maine coon kitten from a reputable breeder, and insured him through healthy paws. To my surprise, he came down with a severe case of pancreatitis along with several other things at the young age of two and I was devastated. My Healthy paws insurance allowed me to provide him with the absolute best healthcare available without having to worry about finances on top of the stress of my poor cat. The process was quick and simple and I got my money back within 10 days. It was by far the best decision I have ever made and I would recommend insuring every pet you own with healthy paws. I have gone through other pet insurance companies before who have a ton of fine print and only cover certain diagnoses and clearly try to get out of paying you back in any way possible, but healthy paws gave me no problems at all with reimbursing me, and even emailed me to check up on his health. I remember searching for insurance companies for my cat, and if you are reading this, please stop your search and go through healthy paws! I literally can’t recommend them enough.
Insurer: Healthy Paws
By: Kathryn
Reimbursement
Convenient access to use mobile service; quick response from team after filing a claim; quick response in receiving reimbursements
Insurer: Nationwide
By: Janice
Overall so impressed with trupanion !
Overall so impressed with Trupanion from start to finish. All employees are friendly and knowledgeable . Direct billing is easy and efficient . I would highly recommend getting coverage with trupanion
Insurer: Trupanion Canada
By: Cara