Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great!
ASPCA Pet Insurance is the best! When one of my pets died, they were so comforting! Claims for vet appointments etc are paid quick. Thanks ASPCA!
Insurer: ASPCA
By: Krista
Always very helpful customer service
Insurance is overwhelming. Never quite know if getting best bang for your buck, or if spending money without getting opportunity to redeem when necessary. Have found CS to be very good when claim was not submitted correctly by my Vet or missing information. Made it easy to get the information together for reimbursment.
Insurer: Nationwide
By: Ines
ASPCA Pet Insurance Cares about My Pet
ASPCA Pet Insurance has been there for me and my dog through thick and thin. Claims can be filed easily, and I have been in awe that I actually get calls to check on little Daphne to see how she is doing! I am very satisfied with the company and its staff.
Insurer: ASPCA
By: Tricia
Very Happy with Trupanion Degree of Service
My dealings with Trupanion have been very good to date.
Insurer: Trupanion Canada
By: Denis
Overall great experience from getting questions answered to reimbursement!
Great customer service, easy reimbursement with VirusPet app, convenient and simple
Insurer: Nationwide
By: Denise
I love Embrace!
Hassle free claim processing and completed within days! I am so grateful to have Embrace!
Insurer: Embrace
By: Juliette
Nationwide has been helpful, quick to process claims, and adds nice touches like checking in post hospital visit!
We really appreciate the service, have taken advantage of the help line, and have been wow'd by the follow up after claims and any incidents we've had with Teddy. I would recommend Nationwide to anyone for pet insurance!
Insurer: Nationwide
By: Sara
Fantastic Insurance
My poor little girl Nike had a CCL tear and required a TPLO surgery. All costs to date including the surgery has been approved paying 80% of all my expenses. To date, our reimbursements has totaled $5700 and I can't say enough good things about Embrace. I have had them for 7 1/2 years with my first dog and always had positive, professional and hassle free experiences when filing a claim. I am so grateful to have Embrace during this stressful time. It made all the difference not having to worry about the costs. We had no restrictions on choice of Vet, and I feel we had the best possible care with the best surgeon at a top notch facility! Thank you Embrace.!!!!
Insurer: Embrace
By: Juliette
Very prompt response to every claim
Very prompt response to every claim
Insurer: Nationwide
By: Margaret