Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide has always been helpful and payments are pretty prompt, which I appreciate.
I would highly recommend Nationwide to other pet owners. They are great at paying vet bills and always ask how your pet is doing. They have different plans for what you need,too.
Insurer: Nationwide
By: Sharyn
Fabulous
This company has been nothing but a positive experience!
Insurer: Nationwide
By: Sharon
Great customer service and extremely happy with the coverage
I have two dogs now, and previously had another. I often take my dogs to visit the vet at the same time and receive only one invoice. Nationwide-Pet Insurance works with the invoice I have and separates the charges for each dog appropriately. I use the app on my phone which makes it very easy. The checks take a couple weeks, but I don't think it has ever been more than one month. Also when I was a new customer I had loads of questions. I spoke with Alison for a long time and she was incredibly helpful, knowledgeable, and caring. My dogs have been seen for regular check ups and shots, ear infections, split pads, and other minor injuries causing me to make back the money I have spent on the insurance making it well worth it for me. I know there may be years I spend more on having the insurance than it's worth, but I know there will (sadly) come a time that I will have many large vet bills when my dogs get older and it will be a relief to know that I will not have to worry about excessive bills during such a devastating time. I didn't have pet insurance for my previous dog and had bills totaling more than $5,000 which I am still paying off. Then my girl dog got cancer a month later and her bills totaled almost $5,000. If I had signed up for the insurance 3 months prior when I learned about it, it would have saved me the financial concerns. I didn't worry about the money at the time I was making the decisions for either of my dogs so having the insurance wouldn't have changed anything except not having to pay for it later. When I was signing up, I asked Alison about my girl dog having had cancer and how that would effect her coverage. Even though my girl had cancer, she is still covered for everything else! And since she has been cancer free for the required time, and her cancer is not reoccurring or metastatic, I understand it that she will be covered for any other cancer she may get in the future. My dogs are like my kids and if I ever have human children they will have insurance, so why not my fur kids? And Nationwide-Pet Insurance has made the whole process easy and understandable. I would totally recommend them (and have) to anyone inquiring about pet insurance!
Insurer: Nationwide
By: Michelle
Very happy with Nationwide Pet Insurance.
I am very happy I chose Nationwide for my Min. schnauzer 's medical insurance. It has been a life saver for him over the years. He recently was very ill with pancreatitis and was in hospital for 3 days. This was very serious and would have died if not treated quickly. Needless to say it was very expensive but Nationwide Pet Insurance saved the day and paid the claim as usual in a timely manner. I have had Shadow insured with them since he was five months old and he is now 14 years old. They have been wonderful all these years and really care about our pets and the care they need. Thank You Evelyn Brock A very happy customer
Insurer: Nationwide
By: Evelyn
Nationwide is the Angel of petparents
I've been a Nationwide "client", for nearly a decade and after having lost the love, life and light of my life, my 14 y/0 long Hair GSD, I was "adopted again" by another GSD angel, also a rescue, and of course,had her immediately covered by Nationwide. There are a lot of companies in the FC Insurance field but why go with an unproven comodoy when your dealing with the life of your furry child. There's no one I'd trust more and the admin staff of the vets all say Nationwide is the easiest to deal with. Submitting claims is easy as is reimbursements now the option of electronic deposits makes Nationwide truly the undisputed leader. Is Nationwide the least expensive, of course not but do you want to run the risk of trusting your FC's life to a fly-by-night company unprovien in the industry?- Not me
Insurer: Nationwide
By: Mark
Great and fast service.
NW is always there and processes claims quickly. Can you make the process easier? (on line, write-in claim form) so I can send an email with an attached, completed claim form and attached .pdf bet bill. I Submit my claims by email but I have to print out a form fill it out and fax it back to myself to send it in. Other than that I am very happy with Nationwide’s service.
Insurer: Nationwide
By: Theresa
Tobys Care with Nationwide
We are very happy with the care Toby receives because of Nationwide Pet Insurance. We have recommended Nationwide to many of our friends and neighbors. Keep up the great coverage.
Insurer: Nationwide
By: Jack
Best Pet Insurance Around
Our dog has had a mysterious bladder infection which has led to multiple vet visits, tons of expensive medicine and many rounds of testing. The only easy thing about this experience was the support we got from Nationwide - easy filing system, and consistent financial support when we needed it most.
Insurer: Nationwide
By: Lianne
Nationwide is amazing!
Nationwide continues to exceed expectations. They even follow up after a claim to check in and see how your pet is doing. Filing a claim is easy. You file it through the app, take a few pictures of the receipts and visit, and then submit. You even get reimbursed direct deposit to your bank account. I’ve seen them reimburse a claim in as little as 2 weeks!
Insurer: Nationwide
By: Bridget
Great service and care
Service is rapid. Claim filing is easy.
Insurer: Nationwide
By: Judy