Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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LOVE ease of claims submission.
LOVE ease of claims submission. Thorough explanation for denials. Ease of appeal process, with reasonable outcome. Great customer service from people who genuinely care!
Insurer: Trupanion
By: Mary
Because Trupanion is always kind and caring.
Because Trupanion is always kind and caring. They reply to my questions promptly. I would refer my friends and famil members to Trupanion.
Insurer: Trupanion
By: Susan
Because you deserve it!
Because you deserve it! Customer service is an endangered species in the business world. Your company and employees clearly demonstrate otherwise.
Insurer: Trupanion
By: Lynne
He was so Helpful.
He was so Helpful. I was a little emotional and he was super helpful and informative.
Insurer: Trupanion
By: Naomi
She was super helpful & was very considerate of my situation & I felt that shecwas very personable.
She was super helpful & was very considerate of my situation & I felt that shecwas very personable. Suring such a stressful time she made me feel at ease!
Insurer: Trupanion
By: Kathy
So far the responses have been quick; I like that a lot.
So far, the responses have been quick; I like that a lot. We shall see what the outcome is but so far, very happy with email response and friendliness of person on the phone - also her quickness of talking about 'my' case.
Insurer: Trupanion
By: Patricia
Trupanion has paid my claims as expected and the people are great to work with.
Trupanion has paid my claims as expected and the people are great to work with...they are polite, professional and knowledgeable.
Insurer: Trupanion
By: Dina
Amazing staff
Amazing staff, really cares about Miss Zap!
Insurer: Trupanion
By: Kelley
Customer Service is ALWAYS friendly
Customer Service is ALWAYS friendly and WILLING to help with any questions and they take the initiative to offer reasonable suggestions regarding the policy.
Insurer: Trupanion
By: Ecd
Always There For Us
ASPCA Pet Insurance has been nothing but a class act. I have told everyone I know who has a pet to contact them and get the pet insurance. It is very inexpensive (each month) and has paid huge dividends as my dog is in emergency with stomach issues a lot. In addition, the insurance company calls with sincere appreciation of my dogs condition to check in and see how he is doing. I don't know if I would be able to afford the vet bills if I didn't have this insurance. Thank you to ASPCA - best product I could have purchased when we brought our little pet home. My daughter has this insurance as well for her little guy and is very happy with it.
Insurer: ASPCA
By: Susan