Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Claims need to be follow up many times in most cases
It seem like most of my claims need me to follow up and call someone. I have had your company for many years, it's time consuming to get claims paid. This last claim I was told no invoice yet their was an invoice. Your company is most difficult to work with. The only way my claims get paid is when I go to a supervisor, She always gets it done. The claim in question has not been paid
Insurer: Nationwide
By: Grace
I love Embrace Pet Insurance and would and have recommended Embrace Pet Insurance to other furry four legged parents
We are very happy with Embrace Pet Insurance not only they way that you help with our pet's needs but also the customer service. When I call with a question the representatives are always very helpful and understanding if I do not understand something with our policy. They are courteous and patient, I don't know if we would be able to take care of our dog Holly in the way that she needs if we didn't have Embrace Pet Insurance's help. I know everything is going up in cost, I hope and wish that you will keep in mind us pet owners when you have to raise the rates, because some of us would love to keep Embrace Pet Insurance as part of our family.
Insurer: Embrace
By: Penny
Very Appreciative of Healthy Paws
Healthy Paws has been of great benefit to us and our pup, a now 9 year-old Chocolate Lab Mix. In the past 14 months, our dog has had to undergo TPLO surgeries to deal with ligament tears in both of her back legs, and Healthy Paws helpfully covered 80% of the cost of both the surgeries. They have always been helpful and responsive in covering any unexpected health issue that has arisen with our dog. I would definitely recommend them to anyone.
Insurer: Healthy Paws
By: Ian
They’re the BEST!
Abby had to have TECABO surgery; which is total ear canal ablation bulla osteomony. It’s a major surgery and very costly. Abby has had insurance with Healthy Paws since she was a puppy but I was still nervous about calling them to see how they could help. They were, and still are amazing. They made the payment process easy and seamless, a relief considering the stress of the situation. They contacted me after surgery to see how Abby is doing. I highly recommend Healthy Paws to anyone who loves their pet. They are compassionate, extremely helpful when you need the help the most, and they’re fast!
Insurer: Healthy Paws
By: Debbie
Amazingly easy
Amazingly easy to submit my claim. Great service.
Insurer: Trupanion
By: Helene
Completely satisfied
I am and have always been completely satisfied with our decision to use Pets Best. We could not ask for any better to insure our fur babies. We have always received the best in service from them.
Insurer: Pets Best
By: Clara
Amazingly easy to submit my claim.
Amazingly easy to submit my claim. Great service.
Insurer: Trupanion
By: Helene
Short wait time
I like the short wait time to speak with customer service. He was courteous and answered all my questions.
Insurer: AKC
By: Liliana