Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Your plan is great but the time it takes for payment is lengthy.
I’ve never had any objection or difficulty with this plan or with the prior plan with my previous pets. You make it easy to keep my boys in good shape.
Insurer: Nationwide
By: Sarah
Awesome Customer Service
The customer service rep that assisted me with my multiple policies was incredible. She was very helpful, replied to my questions quickly and even touched bases with me as a follow up.
Insurer: Figo
By: sara
thank goodness I have y'all
y'all have been so helpful with all my pets im so thankful to have insurance provided through you
Insurer: Nationwide
By: amy
Nationwide is the best!
You are a great company. You have paid every claim I have submitted. ChrisC and I love you.
Insurer: Nationwide
By: Samala
Amazing
Truly a great pet insurance company, the insurance pays for itself and the people at Nationwide really seem to care about the pets they serve. Thank You
Insurer: Nationwide
By: Tim
Best insurance I ever purchased!
Claims are processed promptly and accurately, never have to question anything. I would recommend it to everyone, it has been wonderful.
Insurer: Nationwide
By: Vicki
Coverage for older dogs
The insurance for the new members is good. The coverage for the older dogs who previously had the other company is not as good. I tried to upgrade my older pet's insurance ever if I had to pay more, but because of his previous surgeries, I was unable to do so. Also it takes a month to receive reimbursement. I send my information electronically and it takes a long time.
Insurer: Nationwide
By: michele
Claim processing time is too slow
I have been a customer for over 4 years and the time you take to process claims has doubled.
Insurer: Nationwide
By: Lisa
Great pet insurance, would recommend
I have had pet insurance on my cat, Sammy, since he was about 4 or 5 months old. I'm lucky I have had it, too, because he has had a ton of health issues I never would have expected from a mix breed shelter cat. He got the bad end of the genetic jackpot. He's got an auto-immunce digestive issue, that he needs constant medication for, he's had a tumor removed from his skin (at 1 year old), and he's now had a double femoral head osteotomy due to factures in the heads of both femurs. That last one I never could have afforded if I didn't have insurance to cover 80%. I've never had any issues filing a claim, and they've always been great about living up to their side fo the deal, and processing the claim quickly and efficiently. Only one time was there a hold up, and I was able to call in and get it resolved ASAP, with a nice customer service rep. I've been very pleased.
Insurer: Healthy Paws
By: Eve
Customer service helpful, coverage iffy
Embrace customer service has been helpful, but like with any insurance company they make you jump through hoops to get things covered. They require an orthopedic exam within the first few months of your plan, otherwise your pet is not covered for muscle-related issues (in our case, a rambunctious puppy that was fine within a week but we had checked out JUST in case). When I mentioned this orthopedic exam to my vet they made it sound like that was completely ridiculous - that exam requires a specialty office. I have their full plan - the regular insurance and wellness. Submitting a claim is easy, you have to log in to see any details (sometimes they'll email to let you know when info is available, but you have to log on to the portal), adding documentation to an existing claim is REALLY clunky. They haven't figured this out yet - you can't attach to a specific claim and have no idea if a claim they closed, requiring additional info, is being reopened with new documentation. It just isn't a great process. All in all, we got this coverage for our dog's first year as a puppy, but I'm not convinced pet insurance is truly worth it. Using their wellness program for the year, I'm only saving myself ~$60 (vs paying out of pocket), but if I didnt have this I'd save myself the hassle of submitting claims and arguing with them about whether something should be covered or not. This is why I'm saying 'no, I dont recommend this company'
Insurer: Embrace
By: Jaclyn