Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
Dog insurance
It is important to have insurance for dogs as for human. I am glad I have had it, because you never know what would happen to your beloved dogs. I have insurance for all my dogs and it does help me. Even thought it doesn't pay the whole bill, but it sure is helping a lot. The ASPCA pet insurance co. always review the claims promptly and they care about our pets.
Insurer: ASPCA
By: June
Great service, a little confusing coverage
I really like the service especially after the partnership with Vitusvet. It makes filling claims super easy.
Insurer: Nationwide
By: Asad
Nationwide...is on MY side
Have used this pet insurance twice already and pretty impressed!!
Insurer: Nationwide
By: Donna
Great pet insurance for our furry family members
I LOVE Nationwide pet insurance and recommend it to all of my co-workers and to some of the patients (with pets) that come in to our health center.
Insurer: Nationwide
By: Lina
I’m very impressed and thankful we chose nationwide for our pet.
They are very receptive and helpful every step of the way. I feel like we’ve had quite a few issues arise that we never expected, but we are so thankful we were prepared for them. I’m so thankful we chose this pet insurance. Thank you!
Insurer: Nationwide
By: Nancy
Trupanion hires quality people.
Trupanion hires quality people. My experience is the same this time as every time, that is handled professionally and with heart.
Insurer: Trupanion
By: Pam
Efficient and easy to understand representative who answered my questions clearly.
Efficient and easy to understand representative who answered my questions clearly. The call was answered without delay and once again, it was great to have a real person at the end of the line rather than a recording directing me to the web site.
Insurer: Trupanion
By: Judy
Trupanion has great customer service!
My call experience was great.
Insurer: Trupanion
By: Tom
Very good coverage and fast response
I have all 5 of my dogs covered with Nationwide, and, since Nationwide has taken over the former provider, customer service and response time have improved dramatically. Coverage is affordable; it's like all other insurance, it seems expensive until you need it! They pay claims quickly and EOBs are easy to understand. I plan to always have my "fur family" insured with Nationwide.
Insurer: Nationwide
By: Carol
Completely Satisfied with Fairness of Evaluations of Claims and Quick Reimbursements
Stared Embrace with my little Maltese Bailey who had a pre-existing condition with a valve in his heart. Although that was a prior condition, Bailey had a new condition that appeared with his spine which required some extensive diagnostics and Embrace was great and very quick in evaluating and providing coverage for claim and is also very quick and fair with reimbursement. Staff on phone is ALWAYS friendly and caring. Extremely happy we went with Embrace. Thank you, Embrace!
Insurer: Embrace
By: Elsa