Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fantastic
I have always found their service to be very honest and caring - meaning I felt they cared about my animals.
Insurer: Embrace
By: Margarer
Cannot ask for more at difficult times
Our Husky was perfectly healthy, passing health test with flying colors. One day he suffered a sudden, acute prostatitis and abdominal abscess. He underwent emergency surgery but unfortunately he was too sick and ultimately passed away. During difficult times, having a pet insurance allow us to make quick and necessary medical decisions without worrying about the financial aspects too much. Although we cannot our dog back , but Pet Best's insurance claim process is fast and hassle-free. Thanks again for you great service! Will definitely use again.
Insurer: Pets Best
By: Phillip
No problems at all
I've submitted at least one claim per pet this past year. I haven't had any problems at all. Response time was very quick and I was given updates via email every single time.
Insurer: Pets Best
By: Dana
The smartest choice
I'm always amazed at how well Trupanion takes care of my dog Hank and me. The smartest choice I made for my pup was to become a member of the Trupanion family.
Insurer: Trupanion
By: Marcy
Customer Service is great
Customer Service is great and timely review of claims
Insurer: Trupanion
By: Robin
prompt friendly service
I found my latest claim experience with Trupanion to be, as usual, very prompt, with their traditional courtesy and friendliness.
Insurer: Trupanion
By: Shirley
Lightning speed!!!!!
customer service was a pleasure to speak with. Resolved my issue with lighting speed!!!!
Insurer: Trupanion
By: Asher
My questions were answered
My questions were answered by friendly staff in a timely manner. Trupanion has met my expectations so far.
Insurer: Trupanion
By: Patricia
Positive experiences
Overall, I've had nothing but positive experiences so far with my communications with Trupanion. There was an issue with a claim we submitted several months ago but after a review/dispute, the adjuster was able to update the information.
Insurer: Trupanion
By: Aaron