Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
The process to file a claim is very easy.
I would recommend Nationwide to other pet owners. Also great for car and home.
Insurer: Nationwide
By: Karen
Never been easier to submit claims
It is so simple to use the VitusVet app and submit a claim to Nationwide and in no time I am being reimbursed my money. It could not be any more simplistic!
Insurer: Nationwide
By: Becky
Happily surprised with speedy resolution!
Recently had my second claim for my cat & was so excited with the quick payment! I have heard horror stories about pet Indy, but have been very happy with Nationwide. Also love the checking in on my kitty, feels like the same personal service from our other favorite pet company, Chewy
Insurer: Nationwide
By: Alice
Personalized care with simplicity.
Nationwide is unique with its interpersonal approach. They treat my dogs like them know them personally. Their communication is outstanding and the simplicity of being able to submit claims electronically and receive payments via direct deposit has value. Time = Money. Thank you!
Insurer: Nationwide
By: Kathy
Responsive and Fair
I have been very pleased with Nationwide Pet Insurance. The response to my claims is quick and fair. Cost for the insurance is competitive. I have referred others to Nationwide Pet Insurance.
Insurer: Nationwide
By: Carrie
Excellent service & payment for visits to vet.
Polite , efficient reimbursement for all of our Vet visits & we have had many. Would recommend this ins.
Insurer: ASPCA
By: Eileen
Love Your Service
I love Nationwide pet insurance I gave two dog under your insurance plane. Very helpful and quick.
Insurer: Nationwide
By: Lucy
Efficiency at its finest
Having pet insurance was a good decision. Nationwide handles my claims in a quick and efficient manner.
Insurer: Nationwide
By: William
I am pleased with Nationwide's fast, thorough service.
Great Service .. Always helpful!
Insurer: Nationwide
By: Terra
Very reliable and fair
Generally Nationwide has been very reasonable. But, some of the explanation of benefits are not as clear as they could be. They refer to our dog as they have already covered her condition and won’t pay the claim. It is not clear who I could speak to about her condition. We have a long journey ahead of us. The medication she has to take if for a minimum of 6 months.
Insurer: Nationwide
By: Pam