Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Grateful for Nationwide
We are grateful for Nationwide's speedy responses to our claims and the ease with which we can file the claims.
Insurer: Nationwide
By: mary
Wonderful caring coverage
Been very happy with the excellent service and obvious concern Nationwide has for our furry child. I feel this is much more than just a pay check or a business for them.
Insurer: Nationwide
By: Louisa
I would recommend Trupanion
I would recommend Trupanion to everyone I know even if they don t have a pet, because hopefully one day they might be one. Trupanion has been there for me at all the unfortunate times that I have needed a helping hand with my little ones. They are so professional and efficient. I never have to wait on line if I have to call or wait for any reimbursements for covered expenses. I will all ways remember that both of their hands were always there for me not just one. We thank you Trupanion and my little Shuga (Maltesse) thank you Trupanion.
Insurer: Trupanion
By: TJ
First claim with several doctors visit.
First claim with several doctors visit. Turn around time for approval/denial was prompted. Detail information easy to understand. What was approved and what was denied was explained in detail. Great professionalism!
Insurer: Trupanion
By: Isaac
Friendly and quick service
Friendly, quick service that is true to advertisement
Insurer: Trupanion
By: Katherine
I hardly ever have any issues
I hardly ever have any issues with my claims and when I do call for clarification or questions, everyone has been very helpful
Insurer: Trupanion
By: Julie
Thank you Trupanion
My experience with the entire process -from realizing our Copper needed an emergency visit at 9:30pm to receiving the phone call from Trupanion while I was still sitting in the emergency clinic, to let me know they had us covered was the BEST possible outcome I could have ever hoped for. thank you Trupanion Staff and Company. Copper is doing great !!
Insurer: Trupanion
By: pamela
Outstanding customer service.
Outstanding customer service. With this claim I had questions and they were answered right away. thank you Trupanion !!
Insurer: Trupanion
By: Michael
Trupanion Saved Our Dogs Life
We were sceptical of pet insurance, but having another dog in the family with expensive health complications we were encouraged to do it. I'm so thankful we did. Our 14 month old Goldendoodle became very ill out of no where. After two veterinary clinics and one Emergency Veterinary Hospital to seek a specialist help, four nights in their care our bills had surpassed $8,000 by the time we were about to bring him home. Trupanion was amazing throughout our whole experience their customer service on the phone was able to answer all questions and we're very kind and courteous. All claims were easy to file and then directly from the veterinary clinics and Hospital we got the approval within minutes and I only had to pay 90% of the bill plus the sales tax. Thank you Trupanion for not having a limit, being so easy to work with and for covering his on going treatment for life. One of the best choices we ever made. We got to bring our daughters best friend home to her. Without insurance, we would have had to put him down a few days in.
Insurer: Trupanion Canada
By: Madison
I tell everyone I meet that has a pet how great is this VPI
It has been 4 yrs. since I had a dog.. I had VPI with my other dogs. Flossie has had some problems in her young life. I so glad I Didn’t have to stress about money as VPI paid 90%. Best service also‼️
Insurer: Nationwide
By: Nancy