Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Above and Beyond
I was having so many issues with the website, when i called in, the lady that helped me was upbeat and not only solved my problem but let me know ways to submit claims easier. She's the best. I was dreading calling but i'm happy i did. Thank you!
Insurer: Nationwide
By: Jennifer
Pet Insurancee to celebrate
Response and clarity about coverage of/on claims excels...
Insurer: Nationwide
By: Susan
Easy Peasy!
Their website makes it so easy to upload and submit claims. I received the explanation of benefits within 2 days and CLEAR explanations of what was paid and what wasn't and WHY. And it was all in easy, non insurance speak which saved me time trying to decipher what it meant.
Insurer: Pets Best
By: Kim
Great service
People are great, excellent customer service. My only complaint is the time that it took to process the claim. About 2 months to get it processed. But they did pay and everyone I talked to was very nice and helpful
Insurer: Nationwide
By: Samuel
Process was easy, professional with receiving a check back quickly
This was my 1st time having pet insurance, so I was somewhat sceptical about the process, but the form was easy to complete and the return was sent in a timely fashion. Would and did recommend this insurance to other pet owners.
Insurer: Nationwide
By: Robin
Process was easy, professional with receiving a check back quickly
This was my 1st time having pet insurance, so I was somewhat sceptical about the process, but the form was easy to complete and the return was sent in a timely fashion. Would and did recommend this insurance to other pet owners.
Insurer: Nationwide
By: Robin
Great customer service
Recently switched to Figo after 11 years with another insurance company. They have been very responsive after an emergency surgery for my dog. Emergencies are traumatic, but they were patient with me on phone, after the surgery, and assured me of coverage and some other options. While it is expensive, as all insurances, their support has been great so far.
Insurer: Figo
By: JILL
It’s the best I’ve had
Love it but could be a little quicker
Insurer: Nationwide
By: Cristian
Trupanion has always been promptly responsive
Trupanion has always been promptly responsive to my claims. I have never had any issues that didn't get resolved.
Insurer: Trupanion
By: Laurie
Trupanion has helped
Trupanion has helped with much of the cost in this difficult time. Our little angel is doing much better but still has awhile to see a full recovery. Without trupanion we couldn't t of given her the care she needed and we may have lost her. Thank you all who have helped us at trupanion and your support along the way!!!!
Insurer: Trupanion
By: Linda