Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Peace of Mind + Hassle-Free = Invaluable Pet Care Partner
I am thrilled with the quality and ease of service that Nationwide provides us for the pet insurance we purchase for our pup. Customer service agents are accessible, friendly and helpful, and all claims have been processed exactly according to our coverage. The simple fact that we don't have to think twice about whether or not to opt for medical care for Ogie goes beyond monetary value - it's anxiety-free peace of mind. Thank you!
Insurer: Nationwide
By: Kristin
Worry free process for claims and LOVE the electronic payment system!
Your process with claims submitted by the vet's office is quick, easy and worry free! Love the automatic deposit feature for reimbursements of our claim. Also, the quick response to questions that I submitted about the reimbursement via the "contact us" feature on your website.
Insurer: Nationwide
By: Gloria
Insurance that is REAL!
Excellent service and prompt payment!!
Insurer: Nationwide
By: David
Satisfied for over 12 years
I’ve been a faithful client for over 12 years and have always been impressed with the service I receive. I tell everyone I know that has a pet to buy your insurance.
Insurer: Nationwide
By: Noelle
Get a better picture reading software!
Since I purchased pets best insurance I have only experienced one easy time where the upload process went thru and didn't have me reupload the bill multiple times. Not a time efficient process until this is fixed.
Insurer: Pets Best
By: Gabriel
I love that you CARE about my dog
I think it is so nice that you took the time to send an email to ask how Seger is recovering. I know it may be an automatic email, but some human with a big heart had to think of this. I am a loyal fan forever and will recommend you to my friends.
Insurer: Nationwide
By: Karen
Best Pet Insurance
Nationwide provides the best, most comprehensive policy covering 90% all illnesses and wellness costs for our pug. I find Nationwide to be very helpful, honest and ethical. None of our claims have ever been questioned or denied. I am very grateful for this policy!
Insurer: Nationwide
By: Pam
you guys are great and have helped me make health decisions on my pets that i would of not had the option for without you.
the only thing i would want to change with you guys is the fact it takes so long to get reimbursed by you. My Ebby got very ill over christmass 2018. things are tight anyway at that time. She needed a CT of her head to see what was going on. Didn't want to have her put down for a stick in her nose. Wish it was a stick , but now we know its nasel cancer. Yes she is still alive but it will not be long. if i got reimbursed i can afford to have her cremated and put with our other beloved pets. ( is that sick) We love you guys and we have told all our friends about it. I have had several people from where i work ( providence) signup because we can do it through payroll deduct. you only got a 9 score because there is always room for improvement .
Insurer: Nationwide
By: sharon
Happy to have the coverage
The insurance and service is great but 30 days to receive payment is too long.
Insurer: Nationwide
By: Robert
Need Better Communication for their claims with their patrons
Need Better communication with expediting your claim in a timely manner. Shouldn't be on the customer to fix there mistakes. Gave a 7 due to management resolving the issue fast. She was great an a pleasure to work with..
Insurer: Nationwide
By: Michael