Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Extremely helpful and quick reimbursement to lessen the financial burden.
Extremely helpful and quick reimbursement to lessen the financial burden. It took a little over 3 weeks, but it was during the holiday season so extremely understandable.
Insurer: Nationwide
By: Orlando
Figo delivers as promised with outstanding response time, professionalism and customer service!
Our young Labrador suddenly developed recurring head tremors one evening. Our vet advised to immediately take him to the vet emergency service and we were subsequently referred to a local pet neurologist given continued tremors and age of our puppy (10 months). This was a traumatizing and difficult thing to have happen and we were grateful to have secured Figo insurance as it enabled us to have the necessary neurological testing done for proper diagnosis and treatment for our beloved puppy. Figo did an amazing job in quickly processing our claim, and fulfilled everything they had committed as an insurer. We did a lot of shopping around, and chose Figo based upon reviews and coverage options, and are incredibly grateful we did! Figo is an outstanding company that stands by their word, and fulfills their commitment to our beloved pets. I highly recommend Figo insurance to all pet owners!
Insurer: Figo
By: LISA
Delivered as promised!
Our 4yo havanese developed gastroenteritis on a Sunday afternoon. We tried several home remedies to no avail and ended up in Pet ER Sunday night. He was dehydrated, still vomiting with diarrhea. The next 2 days he traveled between ER and our vet's office needing 24 hr intravenous drips and drugs to treat the symptoms. The bill was staggering! I was nervous about the insurance paying (first insurance year and first claim). Embrace delivered as promised! They were courteous and prompt and we received checks exactly as we anticipated within a month!! The reimbursement from this one "stomach upset" actually paid the premium on both dogs! We were skeptical last year at this time - we are relieved believers today.
Insurer: Embrace
By: Laurali
Pets Best Insurance is a Lifesaver
In October of 2018 my boy, Tank, was diagnosed with Osteosarcoma (bone cancer). Once it was determined there were no pre-existing conditions all of my claims have been completed very quickly with no questions asked. It's been a life saver to have Pets Best Insurance because without them, my Tank would not have been able to get the care he has gotten because the cost of doctor's appointments, specialist (oncologist) and medications for cancer is extremely expensive. Having Pets Best Insurance has allowed Tank to be here with me longer than he would have been without specialist and the proper medications. Whenever I have called to ask a question about Tank's coverage, the representative helping me has been very nice, helpful and compassionate. The claims process is extremely easy (I file my claims online) and they process the claims very quickly. I have two other girls who are also covered and it's a good feeling to know, if ever I need to take them to the doctor, I have Pets Best Insurance to help me with the expense.
Insurer: Pets Best
By: Rennette
Excellent coverage and easy to file claims and get payment
I have 6 cats with illness and accident insurance through Pet's Best. I purchased these policies after one of my cats had thyroid issues and the treatment cost $1K out of pocket. Ouch! So glad I purchased this coverage as my cats are aging and I now have a diabetic cat, one with CKD and hypertension, and most recently two others that were hospitalized due to gastric issues. I rave about this insurance to anyone who will listen. Claims process takes less than 5 minutes to submit since I work from home and can scan my bills easily and payment is usually within 7 days. Must faster than my insurance! Only downside is that now it is the new year and I have to meet my deductible again.
Insurer: Pets Best
By: Linda
Great policy and helpful
Always reliable, happy with our sweet dog' policy. We did recommend you guys to our groomer and our mechanic. Thanks for your help with Vet bills, great help!
Insurer: Nationwide
By: Elma
Thank you for being there when we needed help.
Every one was very helpful when we needed help. Thank you again.
Insurer: Trupanion
By: William
Amazing Servicr
After researching pet insurance, we decided to go with Embrace through USAA. Our puppy ate a sock and thankfully we had insurance to help. Everyone in claims and customer service was incredibly responsive and helpful. Our claims were processed faster than I anticipated and it was a huge help! Thank you!! I will be recommending you to everyone!
Insurer: Embrace
By: Danyelle